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I previously combined my HBO max with my internet provider and confirmed separate bill subscription was cancelled but I see that I was still getting charged a separate bill for the same account. How do I request a refund for the other payments taken out previously?
iPhone 11, iOS 13
Hello,
First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support
• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.
• Read the link to see what to do about subscriptions that do not appear in your list.
• Canceling a subscription does not automatically start a refund. If you want to do that:
See how to request a refund for apps or content that you bought from Apple by clicking here ➔ Request a refund for apps or content that you bought from Apple - Apple Support
"Can’t find the subscription that you want to cancel?", click here ➔ If you want to cancel a subscription from Apple - Apple Support
If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
If Report A Problem does not work for a subscription refund you may have to make a special request. Click here ➔ Apple Support
Hello,
First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):
Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support
• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.
• Read the link to see what to do about subscriptions that do not appear in your list.
• Canceling a subscription does not automatically start a refund. If you want to do that:
See how to request a refund for apps or content that you bought from Apple by clicking here ➔ Request a refund for apps or content that you bought from Apple - Apple Support
"Can’t find the subscription that you want to cancel?", click here ➔ If you want to cancel a subscription from Apple - Apple Support
If you still can't find a subscription, contact Apple Support using the link at the end of the support article.
If Report A Problem does not work for a subscription refund you may have to make a special request. Click here ➔ Apple Support
I previously combined my HBO max with my internet provider but I see that I was also getting charged a separate bill for the same account. How do I request a refund for the other payments taken out previously?
