Hi JLW_appleuser,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
Did you use the same steps below to link your remote?
- "Turn on Wi-Fi on both devices.
- Open your Keynote presentation on the device with the presentation.
- Tap the More button
in the toolbar, tap Allow Remote Control, then turn on Enable Remotes. - On the device that you want to use as a remote, open the Keynote app.
- Tap the Keynote Remote button
in the toolbar. If you don't see the Keynote Remote button, tap the Back button
, then tap the Keynote Remote button. - On your iPhone or iPad, tap Continue.
- On the presentation device, tap Link next to the remote device.
- Make sure that the four-digit passcode that appears matches on your devices, then click Confirm."
Are you using the same steps below to use the remote?
- "After you link Keynote Remote to your Mac, iPhone or iPad, follow these steps to control your slideshow.
- Turn on Wi-Fi on your iPhone or iPad and turn on Wi-Fi on your Mac.
- Open your Keynote presentation on the device with the presentation.
- On the Keynote Remote device, open the Keynote app, then tap the Keynote Remote button
. If you don't see the Keynote Remote button, tap the Back button
, then tap the Keynote Remote button. - Tap Play, then choose what you want to do.
- To end the presentation, tap the Close button or swipe down with two fingers."
You can use the article below as a reference.
Use Keynote Remote to control your Keynote presentation - Apple Support
In the meantime, let’s check for a software update and make sure that you are running the latest version of iPadOS.
While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues.
Kindly secure a backup and update.
- How to back up your iPhone, iPad, and iPod touch
- Update your iPhone, iPad, or iPod touch
If the issue persists, you may have to reach out to the manufacturer of your remote to check if their device is compatible with Keynote.
Take care!