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Videos buffering and freezing on IPad in safari and chrome but works properly on iPhone and MacBook. What is the solution for this?

Videos which I watch on IPad in safari for study are not loading and stops in the mid and keeps on buffering. I have to refresh it everytime to continue. It works well on iPhone and MacBook but does not work properly on IPad.

How can I solve this problem ?

iPad Air 5 Wi-Fi, Cellular

Posted on Feb 2, 2023 3:51 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 4, 2023 2:34 PM

Hello Atharv7236,


Thank you for reaching out in Apple Support Communities. There are troubleshooting steps available that can help. We recommend for you to follow these steps:


"Connect to a different network

Try to load a website, like www.apple.com, using cellular data. If you don't have cellular data, connect to a different Wi-Fi network and then load the website.


If you're using a VPN (Virtual Private Network), check your VPN settings. If you have a VPN turned on, some apps or websites might block content from loading.


Restart your device

Turn off your device and turn it on again.


Clear website data

You can clear website data occasionally to improve Safari performance.

  1. Go to Settings > Safari.
  2. Tap Clear History and Website Data.
  3. Tap Clear History and Data to confirm.


Turn on JavaScript

Turn on JavaScript if it's not already on.

  1. Go to Settings > Safari > Advanced.
  2. Find the JavaScript feature.
  3. Tap the button to turn on JavaScript.


Get more help

If the issue continues and only affects a certain website or webpage, check if you have Private Relay turned on. You can temporarily turn off Private Relay in iCloud Settings. If Safari still doesn't load websites and you tried all of these steps, contact the website developer for more help."


Following these steps can help you with the videos in Safari and is outlined here: If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support


Kind regards.

1 reply
Question marked as Top-ranking reply

Feb 4, 2023 2:34 PM in response to Atharv7236

Hello Atharv7236,


Thank you for reaching out in Apple Support Communities. There are troubleshooting steps available that can help. We recommend for you to follow these steps:


"Connect to a different network

Try to load a website, like www.apple.com, using cellular data. If you don't have cellular data, connect to a different Wi-Fi network and then load the website.


If you're using a VPN (Virtual Private Network), check your VPN settings. If you have a VPN turned on, some apps or websites might block content from loading.


Restart your device

Turn off your device and turn it on again.


Clear website data

You can clear website data occasionally to improve Safari performance.

  1. Go to Settings > Safari.
  2. Tap Clear History and Website Data.
  3. Tap Clear History and Data to confirm.


Turn on JavaScript

Turn on JavaScript if it's not already on.

  1. Go to Settings > Safari > Advanced.
  2. Find the JavaScript feature.
  3. Tap the button to turn on JavaScript.


Get more help

If the issue continues and only affects a certain website or webpage, check if you have Private Relay turned on. You can temporarily turn off Private Relay in iCloud Settings. If Safari still doesn't load websites and you tried all of these steps, contact the website developer for more help."


Following these steps can help you with the videos in Safari and is outlined here: If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support


Kind regards.

Videos buffering and freezing on IPad in safari and chrome but works properly on iPhone and MacBook. What is the solution for this?

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