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Carplay Microphone function not working on my Renault Arkana

My Renault Arkana (2022 model) has a problem with CarPlay and the microphone not working when I make calls with people reporting they can not hear me, although I can hear them load and clearly. Renault says it's an issue Apple must resolve as my car does not have a faulty microphone.


When using SIRI, my commands are heard.


I have tried many ways to overcome the problem, none of which work, so I'm reaching out to Apple to find a fix for this annoying issue.


Posted on Feb 2, 2023 10:23 AM

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3 replies

Feb 5, 2023 10:08 AM in response to Iammole

Hi Iammole,


For help with CarPlay and your iPhone, test the steps below found in the article here: If you need help with CarPlay


"Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps—checking CarPlay after each step:

  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.

2.If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.

3.Restart your iPhone and your car. 

4.Make sure that Siri is on.

5.If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.

6.Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7.Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information."



You can also find helpful information here: If the microphones on your iPhone aren't working


If the issue remains, reach out to Apple Support directly to further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support



Best.

Feb 7, 2023 12:02 AM in response to OrigamiFan1

Thank you for your informative reply; I have tried all points you kindly listed, but sadly with no effect, people still say that they can't hear me whilst making or receiving calls!

Indeed is this an Apple issue?

I can communicate with SIRI, who hears my commands, so why won't it function when making or receiving telephone calls?

My iPhone ISO operating system has the last update installed.

It has been suggested the Apple "I'm Not Driving" function is the root cause of the problem.

I would welcome your thoughts.



Carplay Microphone function not working on my Renault Arkana

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