Level 1

4 points

The reason for the non-refundable is not convincing, who can I contact?

I have refunded some items purchased by children. However is not agreed. And I don't understand why in answer from apple : "Chúng tôi đã xem xét yêu cầu của bạn và mục mua của bạn không đáp ứng các điều kiện để được hoàn tiền."

Posted on Feb 3, 2023 12:15 AM

Reply

Similar questions

Refund request for purchases on Apple store My 9 year old daughter made purchases for a total of 1200 euros on the Apple store without being aware of what was doing. I asked for a refund of this amount but for the moment Apple refuses this refund. I am in good faith and this purchase does not correspond at all to my shopping habits. What can I do or transmit to the Apple site reportaproblem.apple.com to prove my sincerity.
1975 1
Requested refund for in-app purchases good evening, Hi, I submitted a refund request for multiple purchases made from my daughters account. I have proof that no purchases from her device was made under the transaction history. I need a valid email address to submit these photos to. Thanks tonight I noticed that my card was charged multiple times for in-app purchases on TikTok. I nor my daughter did not approve of any of these purchases that were made beginning in September 2022 to November 2022. As I am aware, receiving refunds are difficult through apple, I did my own investigation and found the transaction history on my daughters phone for “All Transactions” and “Coin Purchases”, as you can see below, there are NO purchases linked to my daughters device or TikTok account. I beg you to look into this and sort this fiasco out as clearly we are out over $200 in coins that my daughter did NOT purchase or use on her acct. thank you for your time, olivia [Re-Titled by Moderator]
630 1
Refund issue My young brother accidentally buy item in clash of clan of Rs4900 then on 19 aug I request for refund then I got email from apple support that they refunded but issue is I didn’t get my refund money in my account kindly solve the problem thanks
499 1

1 reply

Level 10

210,189 points

Feb 3, 2023 12:46 AM in response to PhucNH3

"We've reviewed your request and your purchase does not meet the conditions for a refund."

Refunds are not guaranteed. For more information, see the Terms & Conditions.

If Apple has notified you that it is not eligible then so be it.

We can't help you, sorry, we are also users of Apple products & services like you.

To avoid such a case in the future, see the following Apple articles:

Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)

Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The reason for the non-refundable is not convincing, who can I contact?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up