Bruccio wrote:
I cannot connect to internet despite full WiFi. I’ve restarted my MacBookPro several times, talked with an Apple tech expert and still cannot connect. She said she thought an old VPN network was interfering — and there is such a network (inactive) on my Mac— but I cannot delete it
For your third party —
If in doubt refer to the developers website; Support/Help/FAQ/known issues/compatibility /updates/uninstall:
Contact a third party vendor
Contact a third-party vendor - Apple Support
I see some references on line, see if it is applicable—
manually remove a profile on your macOS, follow these steps:
Go to >System Settings> Profiles.
Delete the VPN profile, and enter the user password if requested.
Then, go to >System Settings>Network ...Connections.
If you see any connections which start with or include “VPN”, delete them.
Further—
If the Button isn’t available, there is an alternative way to remove the VPN profile button isn’t available, there is an alternative way to remove the VPN profile on your macOS (see below).
In Terminal type
networksetup -removenetworkservice “yournetworkservice”
Instead of yournetworkservice, type the name of the network service you want to remove from your macOS device, using quotation marks. If you are not sure about its correct name, you can find it in the list of your network services.
To view this list, go to Terminal copy & paste::
networksetup -listallnetworkservices
Make sure that you typed(copy & paste) the name of the network service exactly in the same way as it appears in the list.
To ensure that the network service is removed on your macOS, you can view the list of network services again:
Terminal:
networksetup -listallnetworkservices
some related reference:
How to Delete VPN from Mac | OSXDaily
Removing VPN configuration - Apple Community
Change VPN settings on Mac - Apple Support