Unable to reset my iPhone

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Level 1

4 points

Unable to reset my iPhone

I have a iPhone 11 and I had forgot my apple account password I put the wrong password in to many time and apple locked down my Apple ID account now I can not reset my iPhone when I try to reset my phone it tells me my account is locked down for 12 days I tried making a new Apple account but even that would not let me reset my phone my phone is locked to my old apple account and I have no way to hook my iPhone to my MacBook Pro I have no usb cable to hook my iPhone to my MacBook is there any other way that I can reset my iPhone without having to wait for 12 days I did even make a new iCloud account and that would not let me reset my iPhone my iPhone is stuck to my old Apple ID someone please help me I have not been into apple products long and it is all new to me please help me or do I really have to wait 12 days for apple to do a password reset thank you so much

[Edited by Moderator]

iPhone 11, iOS 16

Posted on Feb 3, 2023 10:10 AM

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Answer 1

Top-ranking reply

nomad1er Author

Level 1

4 points

Feb 4, 2023 12:12 PM in response to Limnos

Hey thank you so much this iPhone 11 is my first new apple phone a lot of how it works I don't understand and I am still learning my phone I am having so much trouble with getting my phone to where I can download apps from the app store and can't do much on iTunes also I made a new apple account with a new apple id but that didn't help and I don't want to let this iPhone 11 go I have a MacBook pro also that works great my lost password account has my MacBook pro to where they can download much on the MacBook pro also I am going to stay with Apple products I am new to Apple but I will not give up my apple account is now telling me I must wait 8 more days before I can reset my mom hone apple account password so have a great day and if you or anyone else knows another way let me know I don't have the right USB cable to hook my iPhone up to my MacBook but again thank you oh I can still call and text with my iPhone but that is about all I can do with it now I will not let this setback keep me from staying with apple

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Answer 2

Limnos

Level 10

418,633 points

Feb 3, 2023 10:19 AM in response to nomad1er

The only way I can think of to get it working again perhaps earlier would be to ask Apple to completely reset it. This would be an extreme measure:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

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Answer 3

razmee209

Level 10

193,716 points

Feb 3, 2023 10:15 AM in response to nomad1er

nomad1er wrote:

I have a iPhone 11 and I had forgot my apple account password I put the wrong password in to many time and apple locked down my Apple ID account now I can not reset my iPhone when I try to reset my phone it tells me my account is locked down for 12 days I tried making a new Apple account but even that would not let me reset my phone my phone is locked to my old apple account and I have no way to hook my iPhone to my MacBook Pro I have no usb cable to hook my iPhone to my MacBook is there any other way that I can reset my iPhone without having to wait for 12 days I did even make a new iCloud account and that would not let me reset my iPhone my iPhone is stuck to my old Apple ID someone please help me I have not been into apple products long and it is all new to me please help me or do I really have to wait 12 days for apple to do a password reset thank you so much

[Edited by Moderator]

no

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Unable to reset my iPhone

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