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There are certain emails in my junk folder I am not able to delete. See message in attached sample.
MacBook Pro 15″, macOS 13.2
I use MS-Exchange and use several different Macs and devices with it. On one recently, an iMac, I got that same error message for a message that I was trying to delete.
If you can access your Inbox via the web-based interface, try that and make sure the message(s) you want deleted have been deleted. If not, delete them there and recheck in Apple Mail after quitting Apple Mail and then reopening it.
If that error still persists on your Mac under Mail, try selecting that Junk mailbox and select Rebuild under the Mailbox menu in Apple Mail. That is how I resolved my issue.
I use MS-Exchange and use several different Macs and devices with it. On one recently, an iMac, I got that same error message for a message that I was trying to delete.
If you can access your Inbox via the web-based interface, try that and make sure the message(s) you want deleted have been deleted. If not, delete them there and recheck in Apple Mail after quitting Apple Mail and then reopening it.
If that error still persists on your Mac under Mail, try selecting that Junk mailbox and select Rebuild under the Mailbox menu in Apple Mail. That is how I resolved my issue.
Are you connecting to an on-prem Microsoft Exchange server? Or Microsoft 365 in the cloud? If so you may need to speak with your email administrator.
Executing the Rebuild of the junk mailbox did the trick.
Thank you.
Don
There are certain emails in my junk folder that I am not able to delete. I've pasted a sample in order to see the message.Screenshot 2023-02-04 at 9.58.30 AM
