Can't import images on Photo app

Question

Can't import images on Photo app

Hello,

I'm recently rediscovering the Photo app on Mac.

So far so good but today I'm no more able to import several photos (which are in .HEIC format shot from my iPhone 11 Pro updated to the latest iOS version).

I am using macOS Ventura 13.1 on MacBook Air M1 2020.

I'm attaching a screenshot:

Translation of the warning is:

"Unable to import 2 items

Some items can't be added to your photo library because they may be in an unrecognizable file format or the file may contain invalid data."

What can it depend on? There is a solution?

Thank you,

Andrea

MacBook Air 13″, macOS 13.1

Posted on Feb 5, 2023 8:20 AM

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Answer 1

Best reply

Old Toad

Level 10

207,889 points

Feb 5, 2023 10:05 AM in response to andreaspinelliart

See if you can download those two photos to an album on the Desktop using Image Capture. Then try to open them with Preview. If that's successful try importing again to the library.

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Answer 2

léonie

Level 10

195,191 points

Feb 5, 2023 1:18 PM in response to andreaspinelliart

The Pictures folder should be fine, if there is enough free storage on your Mac.

Have the filenames of both images been exactly identical? I cannot tell this from your screenshot.

Two files with exactly the same name might be causing a problem a problem, when imported in the same import session. have the files been renamed? iPhone image files are usually starting with "IMG...", at least for my older iPhones.

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Answer 3

Feb 5, 2023 11:46 AM in response to Old Toad

It worked! Thanks a lot!

So why is it happening? What's the problem with the original pictures?

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Answer 4

Old Toad

Level 10

207,889 points

Feb 5, 2023 12:06 PM in response to andreaspinelliart

Don't know. May have been a hiccup during the original import. We'll have to wait to see if it happens again or not. 🤞

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Answer 5

léonie

Level 10

195,191 points

Feb 5, 2023 12:38 PM in response to Old Toad

Where is your Photos Library stored? Is it in your Pictures folder or on an external volume? If it is on an external volume, what the file system format?

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