The computer crashes more and more often with an error code

Hi everyone,

lately my computer keeps crashing more and more often. I'm using it normally, it usually happens when it's "under stress", and out of nowhere the screen freezes, the fans kick up and it shuts down. When it restarts it gives me two different errors.

I have no idea why it keeps happening. Sometimes it even goes into a loop where it crashes, restarts and crashes again, and so on. I have to turn it off and leave it like that for a few hours, otherwise it keeps crashing.

I tried starting it in diagnostic mode with the "D" key pressed but it didn't find any problems. Please help me :(



MacBook Air 13″, macOS 13.1

Posted on Feb 5, 2023 12:16 PM

Reply
2 replies

Feb 7, 2023 12:37 PM in response to Alebig2020

Hello ,


We understand that your Mac continues to restart unexpectedly. We'd like to provide you with a few steps that may help to correct this issue:


"f the kernel panic is caused by a known problem, the faulty software is identified. To make sure that this software doesn’t continue to cause kernel panics, move it to the Trash.

If the faulty software is not identified and your Mac continues to experience kernel panics, try the following:

  • Restart your Mac in safe mode. If it successfully starts up in safe mode, choose Apple menu  > App Store, click Updates, then install any available updates.
  • Uninstall any plug-ins or other enhancement software from manufacturers other than Apple. If you recently updated macOS or an app, plug-ins and other software that worked in the past may no longer be compatible. Read the manufacturer’s documentation (including Read Me notes) to be sure the software is compatible with your version of macOS.
  • Disconnect all devices except for an Apple keyboard and mouse. Remove hardware upgrades from other manufacturers, such as random-access memory (RAM) and Peripheral Component Interconnect (PCI) cards. Then try restarting your Mac.
  • If this resolves the issue, reconnect one device at a time, restarting your Mac after reconnecting each one, until you determine which device is causing the problem.


If the suggestions above don’t help, try reinstalling macOS.

Note: If you moved or renamed a system file or folder, you must reinstall macOS—it won’t work to just replace or rename the item."


Click here for more details: If your Mac restarts and a message appears


We hope this helps.

Best regards.



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The computer crashes more and more often with an error code

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