iPad wants passcode for "other" iPad. There isn't one. And I can't disable 2FA anymore. How to solve???

I'm resetting my only iPad.

I get all the way through.

Then it says "access to your account is protected by the passcode for "xxxxx" [older version of my iPad, which is NOT connected to my account anymore - i disconnected it everywhere!]


There appears to be no workaround for this?????


The only solution I've seen here involved disabling 2FA temporarily... back in 2017. That's no longer an option. HELP!

Posted on Feb 5, 2023 2:34 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2023 8:01 PM

No, I don't have another iOS device. AND, there IS no

"old passcode". It's referring to the exact same iPad. :(


(I should have said "older NAME"

rather than "older VERSION" == same iPad.)


I solved it myself ultimately:

  • Remove ALL Apple devices from ALL approvals, leaving only the Android phone as a "device"
    • This ensures all authorizations will be SMS to the phone
    • (There IS no way to Approve from a non-Apple device.)
  • Remove all saved backups etc of the iPod
  • Reboot ALL devices on the account. Turns out Apple's 2FA system draws on data from any connected computer/iTunes/device, and "sees" even old, nonexistent device info in a connected computer.
  • NOW I could do a factory reset on the iPad properly.


It STILL wanted me to give a passcode from the old iPad name... but then there's one more step:

  • When the iPad asks for a passcode from the nonexistent Other iPad, ignore and reboot instead
  • (I realized something was strange: at that point, the iPad was Trusted (getting auth popups), yet was supposedly not Approved/Verified/Authorized?!)
  • On power up, all is well!
2 replies
Question marked as Top-ranking reply

Feb 5, 2023 8:01 PM in response to FelipeV

No, I don't have another iOS device. AND, there IS no

"old passcode". It's referring to the exact same iPad. :(


(I should have said "older NAME"

rather than "older VERSION" == same iPad.)


I solved it myself ultimately:

  • Remove ALL Apple devices from ALL approvals, leaving only the Android phone as a "device"
    • This ensures all authorizations will be SMS to the phone
    • (There IS no way to Approve from a non-Apple device.)
  • Remove all saved backups etc of the iPod
  • Reboot ALL devices on the account. Turns out Apple's 2FA system draws on data from any connected computer/iTunes/device, and "sees" even old, nonexistent device info in a connected computer.
  • NOW I could do a factory reset on the iPad properly.


It STILL wanted me to give a passcode from the old iPad name... but then there's one more step:

  • When the iPad asks for a passcode from the nonexistent Other iPad, ignore and reboot instead
  • (I realized something was strange: at that point, the iPad was Trusted (getting auth popups), yet was supposedly not Approved/Verified/Authorized?!)
  • On power up, all is well!

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iPad wants passcode for "other" iPad. There isn't one. And I can't disable 2FA anymore. How to solve???

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