my iPhone 12 cannot connect to wi-fi
I am having trouble connecting to wi-fi. It's grayed out. I have reset network settings, restarted the modem and restarted the phone
iPhone 12, iOS 16
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I am having trouble connecting to wi-fi. It's grayed out. I have reset network settings, restarted the modem and restarted the phone
iPhone 12, iOS 16
Hi there wphayes,
Thank you for posting to Apple Support Communities.
We understand that your Wi-Fi is grayed out. It's some great troubleshooting that you have done. Is the iPhone updated to the latest version of iOS? You can check at Settings > General > Software Update
If you need to update and are not able to over cellular, you can use iTunes or Finder on a PC or Mac to do so: Update your iPhone or iPad - Apple Support
If you do need to update, we encourage you to make sure you have a recent backup: How to back up your iPhone, iPad, and iPod touch - Apple Support
If your iPhone is updated and you're still having an issue, we recommend checking with your local Apple Authorized Service Provider or Apple Store. You can locate them here: https://locate.apple.com/
That should help.
Take care.
Hi there wphayes,
Thank you for posting to Apple Support Communities.
We understand that your Wi-Fi is grayed out. It's some great troubleshooting that you have done. Is the iPhone updated to the latest version of iOS? You can check at Settings > General > Software Update
If you need to update and are not able to over cellular, you can use iTunes or Finder on a PC or Mac to do so: Update your iPhone or iPad - Apple Support
If you do need to update, we encourage you to make sure you have a recent backup: How to back up your iPhone, iPad, and iPod touch - Apple Support
If your iPhone is updated and you're still having an issue, we recommend checking with your local Apple Authorized Service Provider or Apple Store. You can locate them here: https://locate.apple.com/
That should help.
Take care.
Thanks Matthew. I have the most up to date iOS version. I do have an appointment tomorrow with a local Apple Authorized Service Provider. Bill
Hi wphayes,
Thanks for providing us that update. Best of luck!
Have a wonderful rest of your day.
Best regards.
my iPhone 12 cannot connect to wi-fi