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Level 1

4 points

Iphone Package delayed/ delivered to wrong facility by UPs

I am very nervous to know the state of my phone. I ordered a brand new iPhone 14 pro max January 27th and was given the delivered date by January 31st. Since then I found out the phone has been delivered to a different facility and they had to reroute it. I received no update about the new delivered date and was left lost. I opened a claim for a lost package and now they are investigating. Then I saw apple update my package arriving soon but UPs still says it is delayed and investigation open. What does this mean?

iPhone 14 Pro Max

Posted on Feb 6, 2023 10:35 AM

Best reply

Chattanoogan

Level 7

23,790 points

Posted on Feb 6, 2023 10:49 AM

You need to deal exclusively w/ Apple.

Trying to work w/ the carrier yourself will likely become a frustrating effort in futility.

Apple is the shipper (who pays UPS) and you are Apple’s customer.

You’ll have to let Apple sort it out.

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Iphone Package delayed/ delivered to wrong facility by UPs

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