Mail Drop does not work, but there are no error messages.

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Level 1

9 points

Mail Drop does not work, but there are no error messages.

Since upgrading to Ventura, I have not been able to use Mail Drop. I have read many articles on the limits and functions of Mail Drop, I have sufficient space in my iCloud Drive, I have enabled Mail Drop in Mail settings on all my accounts. Nevertheless, when I try to email large files (i.e. 98MB), it simply sends without even offering to use Mail Drop. I then get an undeliverable message that says the files was too big.

Without an error message, I'm at a total loss as to what might be the cause. I am able to use Mail Drop on my iOS devices (SE 2nd gen & Air 4th gen), but neither the Mail app nor iCloud Mail in Safari will use Mail Drop when accessed on my MacBook Pro "13 (2017).

I appreciate any help, advice, pointers, etc.

Thank you!

Brad

MacBook Pro 13″, 13.1

Posted on Feb 7, 2023 12:43 PM

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Answer 1

Best reply

Eric_G1

Community Specialist

Feb 8, 2023 6:49 PM in response to bkschroe

Hello bkschroe,

This page has info on using Mail Drop that has some items to double-check: Add an email attachment in Mail on iCloud.com

Turn on Mail Drop for large attachments

You can use Mail Drop to upload large attachments to iCloud, where they’re encrypted. Recipients see an attachment or a Mail Drop link in the message, and they can download the files for up to 30 days after they’re sent. See the Apple Support article Mail Drop limits.

1. In Mail on iCloud.com, click at the top of the Mailboxes list, then choose Preferences.

2. Click Composing, then select “Use Mail Drop when sending large attachments.”

3. Click Done.

If the Mac isn't already using macOS 13.2, updating can help ensure the device has the latest improvements applied: Update macOS on Mac

Cheers.

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Answer 2

bkschroe Author

Level 1

9 points

Feb 9, 2023 12:55 AM in response to Eric_G1

It looks like it worked! I updated to 13.2 and checked the box in iCloud Mail in Safari. I still don't get any explicit confirmation that Mail Drop is being used, but I was able to send a 98MB file too a Gmail address, whereas I was not able to before.

Thanks for the tip Eric_G1!

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Answer 3

Mar 1, 2023 9:18 AM in response to bkschroe

Hi! The solution provided by @snickZ. works in icloud.com but the problem is still a problem in macOS mail app. Even though I have ticked the mail drop box for every one of my mail accounts, I experience the same issue as @bkschroe....

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Answer 4

SnickZ.

Community Specialist

Feb 9, 2023 7:44 AM in response to bkschroe

You're welcome bkschroe,

We're glad we could help! Feel free to reach back out if you have any further questions or issues with an Apple device or service.

Have an excellent day!

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Mail Drop does not work, but there are no error messages.

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