Confirming Passcodes During Sign-in After iPhone Repair

My iPhone 13 Pro was repaired yesterday, and during the process of signing back into iCloud / restoring from backup, the following notice appears:


“Update Apple ID Settings

Some account services will not be available until you sign in again.”


After inputting my Apple ID password, the following notice appears:


“Enter iPhone Passcode

The passcode you use to unlock this iPhone will also be used to access save passwords, and other sensitive data. You store in iCloud.”


After inputting my iPhone 13 Pro’s passcode, the following notice appears:


“Enter iPad Passcode

Enter the passcode you use to unlock the iPad ‘Scott’s iPad Pro 5th honey Gen.’ This passcode protects your Apple ID, save passwords, and other data stored in iCloud. Your passcode is encrypted and cannot be read by Apple.


The referenced iPad Pro is the device I’m using to type this question to the Community. I know the correct passcode. I used it a few moments ago after restarting this iPad. Yet, when I enter the correct iPad Pro passcode, this notice appears:


“Verification Failed

There was an error, verifying the passcode of your iPad.” See attached screenshot.


The only option is to click “OK.” I can then try to enter the iPad Pro passcode again (tried it — same result) or click on “Don’t Know iPad Passcode.” If I click on that, the following notice appears:


“Don’t Know Passcode?

If you can’t remember the passcode for ‘Scotts iPad Pro 5thGen,’ you can enter the passcode for one of your other devices or reset your end-to-end encryption data.

Choose Device

Reset Encryption Data

Ask For Help

Cancel”


I don’t want to reset my data and Ask For Help requires a Recovery Code that I never setup.


Selecting “Choose Device“ presents the following notice:


“Enter Passcode for Other Device

Choose a device and enter its passcode.


Scott’s iPad Pro 5thGen

Scott’s iPhone Pro 12

Scott’s iMac”


I have tried all three devices using all three correct passcodes. I know they are the correct passcodes because I have power cycled each device and successfully entered the passcode upon power-up.


Further attempts to input a passcode gives me the following notice (for the iPhone 12, for example):


”Incorrect Passcode

The passcode for ‘Scott’s iPhone 12 Pro‘ was entered incorrectly too many times. You can approve this iPhone [the 13 Pro] using another device or reset your end-to-end encrypted data.”


See attached screenshot.


I’m at my wit’s end. Any assistance / suggestions heartily welcomed and appreciated.


I have thought about removing the other devices from my iCloud account and then adding them back in, but I am weary to remove the devices and lose verification options (how will I be able to successfully restore the iPhone 13 Pro?


Thanks -


Scott




iPhone 13 Pro

Posted on Feb 8, 2023 12:24 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 10, 2023 1:37 PM

Hi there sWoopSF,


If you are prompted to enter the passcode for the iPad Pro in order to use iCloud Keychain and other encrypted features on your iPhone, you would need to enter the passcode that was used on the iPad when it was initially signed into your Apple ID account. If you forgot this passcode, then you would only be able to select the 'Reset Encrypted Data' option in order to use these features again.


If you are entering the passcode that was used with the iPad Pro when it was initially set up, then Apple Support would be the best equipped to investigate this issue further. Connect with them here: Contact - Official Apple Support


Take care!

Similar questions

3 replies
Question marked as Top-ranking reply

Feb 10, 2023 1:37 PM in response to sWoopSF

Hi there sWoopSF,


If you are prompted to enter the passcode for the iPad Pro in order to use iCloud Keychain and other encrypted features on your iPhone, you would need to enter the passcode that was used on the iPad when it was initially signed into your Apple ID account. If you forgot this passcode, then you would only be able to select the 'Reset Encrypted Data' option in order to use these features again.


If you are entering the passcode that was used with the iPad Pro when it was initially set up, then Apple Support would be the best equipped to investigate this issue further. Connect with them here: Contact - Official Apple Support


Take care!

Feb 12, 2023 11:08 AM in response to Ben_Z1

Ben_Z1 -


Thanks for the reply. To make sure I understand: only the first passcode I used on the iPad Pro will work? Not the current one? That doesn’t sound consistent with the notice, which says “enter the passcode you use to unlock the iPad Pro.” See screenshot attached to my post. To me, that’s asking for the current passcode. Plus, the current passcode for the subject device (the one repaired, that I’m now unable to fully verify) is accepted … it’s the passcode for the various other devices that is the problem. Why the current passcode for one device works but not the other? If what you say is true, the documentation (User Manuals, etc) should be clearer about the importance of keeping record of the initial passcode used on a new device. Sorry if I’m coming across the wrong way … it’s kind of a Hobson’s choice (having to choose erasing all the encrypted data) or trading in the repaired iphone and getting a brand new one.


Follow-up question: what if i remove all the “other devices” from my Account, making it as if I only have one device (the repaired iPhone)? I shouldn’t be prompted for a passcode of a device not tied to my account, right?


Thanks again for your reply, I do appreciate it.


—- Scott

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Confirming Passcodes During Sign-in After iPhone Repair

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.