Videos won't play on my MacBook air
My videos have stopped playing on my MacBook air. It is up to date. They play on my iphone, any help? Thanks
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My videos have stopped playing on my MacBook air. It is up to date. They play on my iphone, any help? Thanks
Hello jennyjorm,
Welcome to Apple Support Communities!
We understand videos won't play on your Mac and we'd like to help.
Below are some troubleshooting steps for this particular issue that can help you to get those videos to play.
"When you access older video files in Photos on macOS Mojave (macOS 10.14), you may see an error message: "Cannot Play Video. Photos cannot play this video. Do you want to try opening it in QuickTime Player?"
Follow steps in this article to convert the video file. If you don’t convert your files ahead of time, they won’t be convertible or usable in future versions of macOS.
Convert media files in QuickTime Player
If you can't play videos in Photos on your Mac
Let us know if you have any questions.
Thank you for using Apple Support Communities.
Take care!
Videos won't play on my MacBook air