New iphone not receiving texts from Santander

Hi

Just got a new iphone 14, i ported over my number. Everything seems ok but when i'm setting up my Santander banking app it has to send me a one time code which i am not getting. Santander say they have the right number for me and they are sending the message, sky, my supplier says all is set up ok. Still not getting the message.

I set up my app with Barclays fine and got the passcode okay from them

Can anybody throw any light on it please

Posted on Feb 9, 2023 7:37 AM

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Feb 9, 2023 11:24 AM in response to NikkiF68

NikkiF68 wrote:

Hi
Just got a new iphone 14, i ported over my number. Everything seems ok but when i'm setting up my Santander banking app it has to send me a one time code which i am not getting. Santander say they have the right number for me and they are sending the message, sky, my supplier says all is set up ok. Still not getting the message.
I set up my app with Barclays fine and got the passcode okay from them
Can anybody throw any light on it please

You'll need to contact Sky again and speak to a rep, and double check with Santander that they have the correct info for you. This isn't an iphone or Apple issue.

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New iphone not receiving texts from Santander

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