Contacts on MacOS insanely, scary slow (fine on iOS)

I have been plagued with such slowness on my MacOS Contacts — thru 3 MacOS versions, now Ventura — that Contacts are pretty much unusable on my Mac.

  • If there is a limit to the number of contact entries, I cannot find it.
  • If there is a limit to the number of groups, I cannot find it. (And Apple forces groups there because it ties to email.)
  • If there is a limit to the notes you can have in any entry, I cannot find it.
  • All my other apps sync to iCloud just fine in good speed. (ie: I have 3,368 Notes that are fine.)


This issue has been posted by others for years, but there is no solution mentioned, and no web search for a year has shown me one. I also have not found a store genius who knows what's up.


Someone suggested force-quitting which makes no sense; this issue continues through Shutting Down the Mac, not just restarting.


This issue started on an Intel MacBook Air and continues on an M1 MacBook Air that has 1T hard drive with space on it and 16gig RAM. The Mac is fast. The issue is only Contacts.


MacBook Air 13″, macOS 13.1

Posted on Feb 9, 2023 1:07 PM

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Posted on Feb 12, 2023 8:30 PM

Answering Brittany1416:

It happens with any and every task in the Contacts app. Fixing one character in the Notes section. Going into edit mode and adding a name, email, anything. Even if I'm ony removing a space or fixing a 1-character typo. I literally click to place the cursor or type one character and have to watch the beachball for 30 seconds or more, then try again and get the beachball again, and so on. It can take 4 minutes to add a first and last name and email address. It appears to be communication between MacOS Contacts.app and iCloud, both up to iCloud and down from it after an edit or addition made on the phone. It doesn't matter what or where my wifi connection is.


There has never been an error. (I'd have reported it here to help others and to receive informed help.)


My Mac is not and never has run slowly. ONLY Contacts edited on the Mac. That article doesn't have anything relevant. I have lots of space and RAM. I far under-utilize this Mac.


When I make a change or add to Contacts on the iPhone, it appears that quitting MacOS Contacts is the best way for it to appear. But not always. Not tonight as I run tests.


Oh, also... I only use Contacts for my iCloud account. I don't have google or any other set of contacts. (Or Notepad or any other app.)


-------

A few tests of iCloud syncing:

I just added a company name to a test note on iPhone. and ended the edit. 2 minutes and it's not on the open contact on the Mac. Quit Contacts on Mac. Relaunched. 3 minutes. Still not there. Quit and relaunched both iPhone and Mac apps. 4 minutes until there.


Into Edit mode on iPhone, added phone # while the contact was open on Mac. 1:05 and it's there. But I can't do anything in Contacts on Mac because beach ball still spins when I go back to Contacts. 55 seconds and a click registers. 1:22 before I can type or look something up. Granted, people don't typically work in both apps at once.


Contacts and other apps quit on iPhone. Contacts relaunched on Mac. Returned to Fake Test contact on Mac; no slowdown so I added 5 words. Launched on iPhone. Change not there. Quit each/both apps, still not there. Quit phone app 3 times, still not there. It's 3 minutes. Quit on Mac and leaving it quit. Over 6 minutes and the 5 words on the notes area are still not there - a combo of running in the foreground and background. It is on iCloud though. 10 minutes. So not coming down to iPhone. And this contact is not on the iPad at all. At 11 minutes the entry came to iPad and the note change came to iPhone. Maybe 11 minutes to sync is normal. It's really the entry on Mac that is the issue here.

3 new words in note area entered on iPad didn't come to iPhone and Mac in 3 minutes. I added 1 character to the name on the iPad. It's not going up to iCloud, 2 minutes or more so far. Logging out and in on iCloud.com didn't put it there for over 5 minutes but not down to phone or Mac. Well over 12 minutes and not on them. I even switched to hotspot to see if it's about my wifi internet. It came through to iPhone in 20 minutes but still not to the Mac.


-------


The scary thing about my tests is that I don't want to add or edit on one device and have it lost forever. What assurance do I have that the old on 2 devices won't override the iCloud "truth."

But again, that's not the same exact issue as the beach ball when I'm only trying to add or add to a record in Contacts.


It should not take over minutes of patient waiting to create or edit a Contact record.


ONE THING: DIsmissing (on iPhone) what Apple calls Duplicate records, and hand-editing to reduce about 20 of their so-called 111 or 225 dupes has sped up the Mac use. I didn't have a single true dupe. I have 5 people at the same company and many who switch companies so their name is on several records. And several times the same name is only a coincidence.







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Question marked as Top-ranking reply

Feb 12, 2023 8:30 PM in response to Brittany1416

Answering Brittany1416:

It happens with any and every task in the Contacts app. Fixing one character in the Notes section. Going into edit mode and adding a name, email, anything. Even if I'm ony removing a space or fixing a 1-character typo. I literally click to place the cursor or type one character and have to watch the beachball for 30 seconds or more, then try again and get the beachball again, and so on. It can take 4 minutes to add a first and last name and email address. It appears to be communication between MacOS Contacts.app and iCloud, both up to iCloud and down from it after an edit or addition made on the phone. It doesn't matter what or where my wifi connection is.


There has never been an error. (I'd have reported it here to help others and to receive informed help.)


My Mac is not and never has run slowly. ONLY Contacts edited on the Mac. That article doesn't have anything relevant. I have lots of space and RAM. I far under-utilize this Mac.


When I make a change or add to Contacts on the iPhone, it appears that quitting MacOS Contacts is the best way for it to appear. But not always. Not tonight as I run tests.


Oh, also... I only use Contacts for my iCloud account. I don't have google or any other set of contacts. (Or Notepad or any other app.)


-------

A few tests of iCloud syncing:

I just added a company name to a test note on iPhone. and ended the edit. 2 minutes and it's not on the open contact on the Mac. Quit Contacts on Mac. Relaunched. 3 minutes. Still not there. Quit and relaunched both iPhone and Mac apps. 4 minutes until there.


Into Edit mode on iPhone, added phone # while the contact was open on Mac. 1:05 and it's there. But I can't do anything in Contacts on Mac because beach ball still spins when I go back to Contacts. 55 seconds and a click registers. 1:22 before I can type or look something up. Granted, people don't typically work in both apps at once.


Contacts and other apps quit on iPhone. Contacts relaunched on Mac. Returned to Fake Test contact on Mac; no slowdown so I added 5 words. Launched on iPhone. Change not there. Quit each/both apps, still not there. Quit phone app 3 times, still not there. It's 3 minutes. Quit on Mac and leaving it quit. Over 6 minutes and the 5 words on the notes area are still not there - a combo of running in the foreground and background. It is on iCloud though. 10 minutes. So not coming down to iPhone. And this contact is not on the iPad at all. At 11 minutes the entry came to iPad and the note change came to iPhone. Maybe 11 minutes to sync is normal. It's really the entry on Mac that is the issue here.

3 new words in note area entered on iPad didn't come to iPhone and Mac in 3 minutes. I added 1 character to the name on the iPad. It's not going up to iCloud, 2 minutes or more so far. Logging out and in on iCloud.com didn't put it there for over 5 minutes but not down to phone or Mac. Well over 12 minutes and not on them. I even switched to hotspot to see if it's about my wifi internet. It came through to iPhone in 20 minutes but still not to the Mac.


-------


The scary thing about my tests is that I don't want to add or edit on one device and have it lost forever. What assurance do I have that the old on 2 devices won't override the iCloud "truth."

But again, that's not the same exact issue as the beach ball when I'm only trying to add or add to a record in Contacts.


It should not take over minutes of patient waiting to create or edit a Contact record.


ONE THING: DIsmissing (on iPhone) what Apple calls Duplicate records, and hand-editing to reduce about 20 of their so-called 111 or 225 dupes has sped up the Mac use. I didn't have a single true dupe. I have 5 people at the same company and many who switch companies so their name is on several records. And several times the same name is only a coincidence.







Feb 13, 2023 1:36 AM in response to Deborah Shadovitz

Part 1 of 2


For comparison purposes only.


Running 4 machines, 1 stuck on macOS 10.13 High Sierra, 1 M1 Mac Mini with Ventura 13.2, 1 M1 MBA with Ventura 13.2 and 1 M2 MBA also with Ventura 13.2 plus iPhone 14 with iOS 16.3


All using the same Apple ID and all syncing to iCloud


Can not Duplicate what is reported as happening on your machine.


Notice the mention of running Ventura 13.1.


Suggest to update to current version to 13.2 before attuning the below 7 Step suggested

refer to links below


Keep your Mac up to date - Apple Support (CA)


About the security content of macOS Ventura 13.2 - Apple Support (CA)


Part 2 of 2


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<


Feb 12, 2023 6:57 AM in response to Deborah Shadovitz

Hello Deborah Shadovitz,


To help us get a better understanding of the issue, we’d like to ask a few questions.


1. Does this happen when trying to complete a certain task or action in the Contacts app? If so, what task or action seems related to the issue?

2. Do you ever receive any errors or messages when the issue happens? If so, what does the error say?


The above details will help us plan how to proceed.


Please also be sure to go through the suggestions outlined in the following link, which may help if Mac is running slowly: If your Mac runs slowly


Thanks!

Mar 28, 2023 10:35 AM in response to Brittany1416

I'm watching this dialog with complete amazement. You are responding with generic questions to an issue that has plagued Mac users FOR YEARS, as if this is a new thing.


The system by which Mac apps synchronize data among devices via the internet is BROKEN.


The basic rules of software design, which place a hierarchy on different categories of activity that command CPU attention, with real-time keyboard input taking top priority, IS NOT BEING FOLLOWED.


Whatever generation of software engineers Apple has today appear to be mystified by the apps they inherited and INCAPABLE of updating them without a complete collapse in performance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Contacts on MacOS insanely, scary slow (fine on iOS)

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