Draft window at bottom of Mailbox screen crashes app when clicking on it

I have a draft email that shows up on the bottom of my Mail app. When I click on it, the Mail app crashes. I cannot find this, or any, draft email in any of my Draft folders for any of my mail accounts. How do I get rid of this draft email window at the bottom of my Mail app screen?

iPhone 12, iOS 16

Posted on Feb 9, 2023 2:26 PM

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Question marked as Top-ranking reply

Posted on Apr 17, 2023 4:36 AM

Write another draft which will then also appear at the bottom -- then tap on it, it will unfold together with the intrusive one, and you can delete both by tapping the cross. Not my idea originally but it works!

21 replies

Feb 12, 2023 8:18 AM in response to KBJJNord04

Hi KBJJNord04,


Let’s see if removing the email account and adding it back again corrects this issue: Add and remove email accounts on iPhone - Apple Support


Remove:

Log out of or remove email accounts
1. Go to Settings  > Mail > Accounts.
2. Tap the email account you want to remove, then do one of the following:
• If you’re removing an iCloud email account: Tap iCloud, tap iCloud Mail, then turn off “Use on this iPhone.”
• If you’re removing another email account: Turn off Mail.
Note: To remove the email account from all apps on your iPhone, tap Delete Account.


Add:

Add email accounts
The first time you open the Mail app on your iPhone, you may be asked to set up an email account—just follow the onscreen instructions.
To add additional email accounts, do the following:
1. Go to Settings  > Mail > Accounts > Add Account.
2. Do one of the following:
• Tap an email service—for example, iCloud or Microsoft Exchange—then enter your email account information.
• Tap Other, tap Add Mail Account, then enter your email account information.


Let us know if that works to remove the email you're having trouble with. Closing and opening mail again it should open normally.


Thanks for using the Apple Support Communities.


May 15, 2023 3:08 AM in response to babsrai

I have the same problem but nothing from the above helped so far. Running OS: 16.4.1


What I did:

  • checked drafts folder, it's empty
  • remove all mail accounts, restart iPhone, add a mail account -> draft-banner still is there
  • created new mail and save as draft -> no other draft appears at the bottom


So what ever I do, there is this draft mail at the bottom of the mail and when clicking it, Mail crashes.


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Draft window at bottom of Mailbox screen crashes app when clicking on it

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