You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari freezes on File | Export as PDF ...

Safari 16.3 on Ventura 13.2 on M2 MacBook Air


For any web page, when I choose File | Export as PDF ... the choose location dialog box displays but nothing can be selected, although sometimes the locations drop-down list can be changed. The <Cancel> button cannot be selected.


The only escape is to Force Quit Safari.


Bug or feature?

MacBook Air, macOS 13.2

Posted on Feb 9, 2023 4:04 PM

Reply
1 reply

Feb 12, 2023 9:22 AM in response to Thunderclutch

Hi Thunderclutch,


Let's start up in safe mode. Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app.


"How to use safe mode

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

  1. Shut down your Mac.
  2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
  3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
  4. Log in to your Mac. You might be asked to log in again.

Intel processor

  1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
  2. Release the key when you see the login window, then log in to your Mac. 
  3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.


If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.

If the issue doesn't continue in safe mode

If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.

If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.

If updating your software doesn't help, try any of these solutions:

  • Test your login items.
  • To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.
  • Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
  • Reinstall macOS.

If you still need help, please contact Apple Support."


How to use safe mode on your Mac - Apple Support


Cheers.


Safari freezes on File | Export as PDF ...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.