Apple Intelligence is now available on iPhone, iPad, and Mac!
Hi,
Safari has just started freezing when I use File> Export to PDF... It opens up the Finder app for me to select a destination but no part of that window is interactive and I can only close the window by Force Quitting the app.
Is anyone able to help?
Thanks in advance.
MacBook Air (2020 or later)
Hi marney23,
Welcome to Apple Support Communities. We understand that you're having an issue with exporting data to a PDF from Safari. We'd like to help.
From what you've described, it sounds like this resource would be helpful to you:
If an app freezes or quits unexpectedly on Mac
If you still have issues after that, testing this behavior in safe mode may resolve it: How to use safe mode on your Mac. This will check for errors and try to resolve them so testing in this mode, then restarting your Mac will be helpful.
Finally, testing to see if this issue happens in another user account on your Mac will allow you to know if this is device wide or specific to your user. If needed, you can Set up users, guests, and groups on Mac to test in a new user.
Hope that helps. Keep us updated on how that goes.
Take care!
Hi marney23,
Welcome to Apple Support Communities. We understand that you're having an issue with exporting data to a PDF from Safari. We'd like to help.
From what you've described, it sounds like this resource would be helpful to you:
If an app freezes or quits unexpectedly on Mac
If you still have issues after that, testing this behavior in safe mode may resolve it: How to use safe mode on your Mac. This will check for errors and try to resolve them so testing in this mode, then restarting your Mac will be helpful.
Finally, testing to see if this issue happens in another user account on your Mac will allow you to know if this is device wide or specific to your user. If needed, you can Set up users, guests, and groups on Mac to test in a new user.
Hope that helps. Keep us updated on how that goes.
Take care!
It turns out it was also affecting any File menu action that brought up Finder. Restarting did the trick.
Many thanks!
marney23,
That's great news!
If you need help in the future, we'll do what we can to help.
Have a great day.
Safari freezing when trying to export PDF
