Remove Remote Access & Malware Software

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Level 1

12 points

Remove Remote Access & Malware Software

We made the mistake of allowing a company Remote Access to our MacBook Pro supposedly to help us clean the laptop of MacKeeper and install an HP printer driver and we bought expensive internet security software to protect him in future. We thought we were talking to HP. But it wasn’t!

HELP - 2 questions:

1) How can we check that tracking / malware software wasn’t installed i.e. to track his keystrokes to bank accounts etc?

The company was Cyber Help Tech Solutions. The internet security was AVG Total Protection which is probably good but I canceled it - too much for our needs. Now I'm wondering what really went on when they took 30 mins to remotely work on the laptop.

2) What's a good Mac malware detector for this situation?

MacBook Pro 13″, macOS 10.13

Posted on Feb 9, 2023 8:16 PM

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Answer 1

Top-ranking reply

MrHoffman

Level 10

147,091 points

Feb 9, 2023 8:31 PM in response to AnneUK77

You don’t have good options here, short of wiping and a re-install, with newly-downloaded apps, and with new passwords all around. This is about as serious a breach as can occur.

The built-in malware works well. Add-ons—other than end-point security apps, for moderate-sized and larger organizations—are generally a waste of time, effort, and focus. And add-on security apps for mcOS have been known to re-sell your activities, too.

No built-in or add-on anti-malware will prevent this same situation from re-occurring. And none will reliably find backdoors, if there are any left around here.

macOS 10.13 is also very old.

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Answer 2

AnneUK77 Author

Level 1

12 points

Feb 9, 2023 8:57 PM in response to MrHoffman

Thank you, that sounds like a trip to the apple store and expensive mistake! We just updated to the new OS Venture 13.2

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Remove Remote Access & Malware Software

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