Outdoor walk not calculating distance correctly after migrating to new phone

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Outdoor walk not calculating distance correctly after migrating to new phone

I have a support ticket in for this, but is anyone else having an issue where outdoor walk/run is under calculating distance? I walk the same route every day at the same (roughly) pace and since I updated to an iPhone 14 Pro, outdoor walk is no longer accurate - my pace is off by ~3 min and the distance by 25-33%. If I walk the outdoor route using indoor walk it's fine. If I don't start a workout it's fine. All of my settings on the phone have been checked and re-checked. We think it's the phone since I can leave my phone at home and go on an outdoor walk just using the watch and it's okay.

Running iOS 16.3 and watchOS 9.3. Migration to new iPhone and software update to OS 9.3 happened on the same day.

iPhone 14 Pro

Posted on Feb 10, 2023 2:37 PM

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Answer 1

Top-ranking reply

LD150

Level 10

103,608 points

Feb 13, 2023 1:11 PM in response to sparkleghost

"...it's actually listed twice. Maybe because I had unpaired it and re-paired it., "

Correct.

But it does not explain why iphone overrides Watch unless you are not starting the Workout on the Watch before walking out.

In Watch app, Privacy, Reset calibration data.

If that does not help, force restart the Watch

i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.

Then, while it is restarting, Force Restart the paired iphone Force restart iPhone – Apple Support (UK)

Test it for a while. If it is still misbehaving...

Unpair and set up again

Unpair and erase your Apple Watch – Apple Support (UK)

and then

Set up your Apple Watch – Apple Support

If you've completed that troubleshooting and the issue is still not resolved, Contact Support.

Click here > Contact - Official Apple Support

or phone numbers

Click here > Contact Apple for support and service - Apple Support

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Answer 2

LD150

Level 10

103,608 points

Feb 13, 2023 10:34 AM in response to sparkleghost

In iphone Health app

Browse

Activity

Walking & Running

Data sources

Is the Current Watch higher in the list than the current iPhone?

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Answer 3

sparkleghost Author

Level 1

5 points

Feb 16, 2023 9:32 PM in response to LD150

Nothing has worked and I even replaced the phone with the same result. Today I logged 9,410 steps and is saying that is only 6.13 km. I’m 5’5 so I know that’s incorrect. I’m just about ready to give up :(

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Answer 4

sparkleghost Author

Level 1

5 points

Feb 13, 2023 10:40 AM in response to LD150

Yes, the watch is listed first but it's actually listed twice. Maybe because I had unpaired it and re-paired it. This is also only happening at my house where I am walking laps in the backyard. Everything was fine until I got the new phone.

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