An unexpected error occurred. Apple TV (4th Gen)

Also having the same issue started on Feb 9th. No amount of restarting, forcing software update, etc works. Movies seems to work but only purchased TV shows is not working.

• I’m really frustrated about this, too. I’ve restarted and reset. Still getting the same message, “unexpected error occurred.” I have an Apple TV 4K first generation Model number: A1842. We know Apple makes our technology obsolete so we upgrade. Is this the same Apple TV model others have?

I am having the exact same problem. I know the routine of restarting and even resetting and reinstalling the iOS and still the same issue. Apple should notice as it even prevents users from making purchases of TV show box sets. Seems like they will only care once it hits the bottom line. Well this certainly will at some point.

Yes… me too. I spent an hour on the phone with Apple Tech Support. They had no clue. I reset, logged out and back in, rebooted the router (the usual things when they have no idea).

The work around does it for me, so there’s that.

"Ooooh! This worked for me. Makes me wonder if Apple is wanting to transition people away from “TV” and “Movies” to the “Apple TV”app portion of their Apple TV. Good call on this! Thank you!!!!"

I hope not because the library doesn't even keep track of which episode you're on.

Also having this issue on both of my Apple TVs in my house. Reached out to apple after the 3rd night of not being able to watch my shows, and they scheduled a phone call with an Apple TV specialist. I find it odd that they have to call me about this issue when clearly we can see here it’s not an issue with my specific Apple TV. Hoping this gets resolved soon because it’s very annoying that these shows that I’ve paid for are not even accessible.

Should also mentioned that I tried both work around mentioned here and neither work. I get a different error saying “unable to play” with the option to try again or troubleshoot. Tried troubleshooting and it says that everything is fine.

As of this writing, it appears this issue has been resolved. The programs I purchased that were giving me the "Unexpected error" message are now accessible from the AppleTV TV app on both my AppleTVs.

I’ve been having the same exact problem today.

Exactly the same for me started same time 9th Feb 2023, only affecting purchased TV, movies are fine. I have 1st gen apple 4k. Same issue on 2 boxes even after s/w updates. No issues with AppleTV+

Same issue on the new Apple TV only on tv shows also. Restarted a number of times and still doesn’t work

Me too. Updating to TVOS 16.3.1 didn't help. Apple seriously needs to work on the quality of their software! Some TV shows work, while others don't.

Same problem started today. Can’t watch my shows.

Same issue here. I have three different generation Apple TVs and none of them will play my purchased Friends series but will play my child’s Lego series. Very frustrating as I paid over $100 for it.

Same here. This is unbelievable.

I’ve been having the same problem for two days now. None of our shows open up at this point. All other apps open content just fine. Tried most everything at this point so not sure what to do?