I open the “TV shows itunes App”, select the “Purchased” menu to access my TV show. Select TV show and clicked on it. The show doesn’t load. The message “An unexpected error occurred”.
What to do? Some shows open and others not. Why? How do I fix it? HELP!!!!
Apple TV 4K, tvOS 16
A possible workaround.
Open the Apple TV app, select Library in the menu bar at the top of the Apple TV app (to the right of Watch Now, tv+, Store).
Select TV Shows in the left menu.
Programmes that give the "An unexpected error" play from here for me.
Thank you. That worked for me. Hopefully Apple will fix the issue so this work around is not needed.
Thank you ! This worked for me.
Searching then playing does not work for me - same error
This workaround works for me today (2/11). Just noticed this problem last night.
That worked for me. Thank You!
Same error for me as well.
Thank you. You’re workaround did work.
That worked!!! May your weekends feel long and your Mondays be short. Thanks so much!!!
Having the exact same issue — but mine is only on the show, “Dallas”
Work around worked like a charm. Much thanks!
Ooooh! This worked for me. Makes me wonder if Apple is wanting to transition people away from “TV” and “Movies” to the “Apple TV”app portion of their Apple TV. Good call on this! Thank you!!!!
Same exact problem of purchased TV shows receiving the unexpected error message (began approx Feb 9th), seems to be a common problem judging by comments - Extremely frustrating.
I'm having the same issue. Some TV shows play - others I can't access. Glad it's not just me but epically frustrating. Hopefully Apple will acknowledge and address this for their customers.
Thank you Apple, now the problem has been solved in accordance with your high standards.
Seems like everything works like it should now.
Should not have happened in the first place tbh.
An unexpected error occurred. Apple TV (4th Gen)
