The Installer failed to install the software on a Macbook Pro 2021

Daksa2 wrote:

I downloaded Box installer from its website and tried to install the software on my 2021 MBP 14-inch with M1 Pro chip, running macOS Ventura 13.2.

It keeps failing to install, with the message "The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

I also tried another Installer for a different software/application to be installed on my MBP, downloaded from its website. It returned the same message.

Any idea why this happened and how to solve it ?

Thanks.

https://discussions.apple.com/content/attachment/6d5ba13f-f698-44b4-9c98-80dc5c71e1c6

Are your Security settings allowing for third party...

Safely open apps on your Mac - Apple Support

In Ventura, see >System Settings>Privacy & Security

Daksa2 wrote:

Yes, the security has been set to allow third-party software to be installed.

The extensions have been enabled too. I have used extensions of various apps such as cloud drives and others.

The placement for Extensions is placed at the bottom, in Ventura 13.2 version.

However, the installation for Box drive keeps failing.

This is frustrating. In short, I cannot install additional any third-party software / application that I want to add to my laptop for my needs.

I think Apple needs to fix this issue in Ventura 13.2.

If you read through the Help topic ...

ref: Security settings allowing for third party...

Safely open apps on your Mac - Apple Support

and drill down in the Extensions...

Not sure what to tell you except call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  https://getsupport.apple.com/

refer to Box Support

Installing and Updating Box Drive - Box Support

https://www.box.com/about-us/contact-us

I've had better luck from the Safe Mode because I evidently have some 3rd party software that interferes with the downloading and installing so try the following:

#1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 3-5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files

#2 - go to the System/Software Update preference pane and begin the download.

#3 - run the installer from the Safe Mode.