Find My is slow for some Friends

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Level 1

8 points

Find My is slow for some Friends

I’ve read lots of complaints about Find My not working or working slowly. I’m hoping this additional detail will allow someone to provide an answer other than back-up, make sure time is on auto, delete the app and reinstall, network reset, cloud sign-in, etc. I’ve done them all. I think it’s a cellular network issue. Here’s a screenshot of a typical view when I open Find My. It shows my other contacts as Now, but my wife as Yesterday at (date and time), in this example almost exactly 24 hours ago. And it’s always this one contact. It will take a few to many minutes to update. Again, the others say Now as soon as I open the app. As to the reason I think it’s a cellular network issue, when my wife come home and attaches to our WiFi, it updates quickly. Any new thoughts?

iPhone 14 Pro, iOS 16

Posted on Feb 13, 2023 1:55 PM

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Answer 1

Bikerbill7 Author

Level 1

8 points

Mar 24, 2023 3:18 PM in response to Bob Timmons

Additional information:

My wife is visiting in the Tampa, FL, area this week and her location updates immediately. So, for me, it’s an AT&T problem specific to the Phoenix area.

But, like you said, their response will be “no trouble found here!”

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Answer 2

Feb 13, 2023 2:18 PM in response to Bikerbill7

First, probably not a good idea to display the location of your home on a public website for all to see. It would only take a minute or two to figure out in what town you live using the street name clues that are provided.

We've asked the forum moderators to edit or remove info, if they see fit.

If you turn off the Wi-Fi on your wife's phone and use cellular when the wife's phone returns home, is the location update fast, or is it still slow?

Obviously to test, Wi-Fi on the phone will need to be turned off before your wife reaches the neighborhood to insure that the connection will be over cellular.

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Answer 3

Feb 13, 2023 4:39 PM in response to Bikerbill7

You have confirmed the issue.

Things like this are sometimes tough to resolve because the carrier support folks are fond of saying things like "everything looks good from our end".

A carrier switch resolved a similar issue that we had here, but you may not have that option.

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Answer 4

Bikerbill7 Author

Level 1

8 points

Feb 13, 2023 4:29 PM in response to Bob Timmons

Tried that, too. Walks into the house on cellular and still delayed. Turn on Wi-Fi and it updates in a few seconds. The cellular issue is a problem around the city, so it’s not the poor cellular connection in particular areas.

Forgot to mention, if she isn’t updating, I’ve gone into her iCloud account where it says device not found.

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Find My is slow for some Friends

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