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my Apple TV 4K remote is acting erratically

My Apple TV 4K remote is acting very erratically on Youtube TV. While scrolling In the Youtube TV guide the guide goes crazy and won't stop scrolling.

Posted on Feb 13, 2023 4:00 PM

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Question marked as Top-ranking reply

Posted on Feb 15, 2023 8:45 AM

Hey there JohnCarrel,


It looks like you reached out to the community using the Apple resource we recommend to resolve this issue. Were you able to complete the steps from that resource? If not, go ahead and try the steps below first:


1. Stay within 20 feet (about 6 meters) of your Apple TV and move anything that blocks the path between your remote and the front of your Apple TV, television, receiver, and sound bar.
2. Charge your remote for 30 minutes using a USB-C to USB or Lightning to USB cable and a USB wall charger.
3. Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back in.

If the volume buttons on your Apple TV remote stop working, learn what to do.

If your remote still isn't working as expected, try restarting your remote.
1. Press and hold the TV/Control Center button  and the Volume Down button  at the same time. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again.  
2. Release the buttons. Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV screen.
3. Wait while your remote restarts. When the Connected notification appears, you can use your remote.


If your Siri Remote or Apple TV Remote isn't working - Apple Support


If you still need help, contact Apple Support.


Take care!


1 reply
Question marked as Top-ranking reply

Feb 15, 2023 8:45 AM in response to JohnCarrel

Hey there JohnCarrel,


It looks like you reached out to the community using the Apple resource we recommend to resolve this issue. Were you able to complete the steps from that resource? If not, go ahead and try the steps below first:


1. Stay within 20 feet (about 6 meters) of your Apple TV and move anything that blocks the path between your remote and the front of your Apple TV, television, receiver, and sound bar.
2. Charge your remote for 30 minutes using a USB-C to USB or Lightning to USB cable and a USB wall charger.
3. Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back in.

If the volume buttons on your Apple TV remote stop working, learn what to do.

If your remote still isn't working as expected, try restarting your remote.
1. Press and hold the TV/Control Center button  and the Volume Down button  at the same time. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again.  
2. Release the buttons. Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV screen.
3. Wait while your remote restarts. When the Connected notification appears, you can use your remote.


If your Siri Remote or Apple TV Remote isn't working - Apple Support


If you still need help, contact Apple Support.


Take care!


my Apple TV 4K remote is acting erratically

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