Find My IPhone

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Level 1

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Find My IPhone

Hello, when I’m at home on Wi-Fi my find my iPhone works but when I’m using mobile data it comes up with this message below. How can I change this please

iPhone 13

Posted on Feb 14, 2023 3:31 PM

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Answer 1

Best reply

Community User

Feb 14, 2023 3:34 PM in response to Paigelou

It could possibly be because Mobile Data is disabled for the Find app. Check it out here:

Go to: Settings > Cellular > find Find in the list and check if it is enabled.

If the feature is disabled, that is the answer to why you get an error when you disable WiFi and use Mobile Data.

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Answer 2

Feb 15, 2023 5:35 AM in response to Paigelou

Have you updated your iPhone 13 to the latest version: iOS 16.3.1

You can check which version you have now, here:

Settings > General > About

Also try restarting your iPhone. Turn it off - wait a bit and turn it on again.

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Answer 3

Paigelou Author

Level 1

4 points

Feb 14, 2023 11:16 PM in response to Community User

I can’t find cellular on my settings I have searched and nothing is coming up?

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Answer 4

Paigelou Author

Level 1

4 points

Feb 14, 2023 11:19 PM in response to Community User

I’ve enabled it still saying the same problem

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Answer 5

Paigelou Author

Level 1

4 points

Feb 15, 2023 5:44 AM in response to Community User

Not yet I will give that a try

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Answer 6

Feb 15, 2023 5:48 AM in response to Paigelou

Yes, try updating, also come back and tell if it worked.

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Answer 7

Paigelou Author

Level 1

4 points

Feb 16, 2023 2:08 AM in response to Community User

Thank you 😊 it has worked thank you so much 😊

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Answer 8

Feb 16, 2023 2:10 AM in response to Paigelou

Perfect! You're welcome.

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Find My IPhone

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