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User profile for user: Paigelou
Paigelou Author
User level: Level 1
4 points

Find My IPhone

Hello, when I’m at home on Wi-Fi my find my iPhone works but when I’m using mobile data it comes up with this message below. How can I change this please

iPhone 13

Posted on Feb 14, 2023 3:31 PM

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User profile for user: Community User
Community User

Posted on Feb 14, 2023 3:34 PM

It could possibly be because Mobile Data is disabled for the Find app. Check it out here:


Go to: Settings > Cellular > find Find in the list and check if it is enabled.

If the feature is disabled, that is the answer to why you get an error when you disable WiFi and use Mobile Data.

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Question marked as Top-ranking reply
User profile for user: Community User
Community User

Feb 14, 2023 3:34 PM in response to Paigelou

It could possibly be because Mobile Data is disabled for the Find app. Check it out here:


Go to: Settings > Cellular > find Find in the list and check if it is enabled.

If the feature is disabled, that is the answer to why you get an error when you disable WiFi and use Mobile Data.

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User profile for user: Community User
Community User

Feb 15, 2023 5:35 AM in response to Paigelou

Have you updated your iPhone 13 to the latest version: iOS 16.3.1


You can check which version you have now, here:

Settings > General > About


Also try restarting your iPhone. Turn it off - wait a bit and turn it on again.

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Find My IPhone

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