Apple TV App has stopped working on Sony Bravia (Android) TV

Same problem!! And it’s stopped working on both a TCL (Android TV) and on our MiBox (also powered by Android). Same issue with the loops, have tried everything (reset, delete, power off, software update) and this forum is the only space I found talking about this… It’s very frustrating because the app only works on my phone now and tbh i’ll probably unsubscribe soon if this doesn’t let up.

YES! Ours started having issues about 3 months ago. App worked fine for over a year until then. Same symptoms as you, its start to play a show with no sound. Starts looping back to the beginning after a few seconds. Each loop gets a few seconds longer. I've been searching for an answer with no luck. I deleted the app and reinstalled. Signed out then back into AppleTV. I've reset the TV, Unplugged the TV, all with no luck Resorted to watching AppleTV on the xBox which is not as handy.

Hi LawerWay,

As you're accessing the Apple TV app on a non-Apple device, troubleshooting may be limited or require consulting the TV manufacturer for assistance.

A good place to start is to confirm your TV is listed as compatible at Apple TV app - Devices.

Assuming that is the case, the next step is to ensure your TV software is up-to-date. Per Watch on Smart TVs and streaming devices:

"Sony: For 2020, 2019, and 2018 models, make sure your TV’s software is up to date. See Sony support."

Get the Apple TV app or Apple TV+ app on your smart TV or streaming device also offers:

"Need help?

• For more information about the Apple TV app or Apple TV+ app on your smart TV or streaming device, see the Apple TV app user guide.
• If you have issues installing the Apple TV app or Apple TV+ app or connecting to the internet on your smart TV or streaming device, contact the manufacturer."

Regards.