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File open problems in finder (Ventura 13.2.1)

Anyone else seeing this...when I click a file in finder (Mac Air M1) I get a popup that says the file cannot be found. When I try a second time, the file opens as expected. Not sure if it's related to how "Preview" launches? Doesn't happen all the time but it's enough to be super annoying. I've noticed it so far on jpgs and pdfs. Never saw this happen before. I believe I've only seen this in Ventura, both 13.2 and 13.2.1.



MacBook Air

Posted on Feb 15, 2023 4:39 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2023 7:36 PM

Hey michael79,


We'd recommend testing to see if the issue occurs in safe mode. That could help isolate the issue further.


This article explains how: How to use safe mode on your Mac - Apple Support


"Apple silicon

  1. Shut down your Mac.
  2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
  3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
  4. Log in to your Mac. You might be asked to log in again.

Intel processor

  1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
  2. Release the key when you see the login window, then log in to your Mac. 
  3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.



If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.


If the issue doesn't continue in safe mode

If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.

If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.

If updating your software doesn't help, try any of these solutions:

  • Test your login items.
  • To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.
  • Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
  • Reinstall macOS.

If you still need help, please contact Apple Support."


Thanks!

Similar questions

2 replies
Question marked as Top-ranking reply

Feb 16, 2023 7:36 PM in response to michael79

Hey michael79,


We'd recommend testing to see if the issue occurs in safe mode. That could help isolate the issue further.


This article explains how: How to use safe mode on your Mac - Apple Support


"Apple silicon

  1. Shut down your Mac.
  2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
  3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
  4. Log in to your Mac. You might be asked to log in again.

Intel processor

  1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
  2. Release the key when you see the login window, then log in to your Mac. 
  3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.



If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.


If the issue doesn't continue in safe mode

If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.

If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.

If updating your software doesn't help, try any of these solutions:

  • Test your login items.
  • To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.
  • Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
  • Reinstall macOS.

If you still need help, please contact Apple Support."


Thanks!

Feb 16, 2023 8:31 PM in response to michael79

I have seen this on a MacBook Pro running 13.2 (not updated yet to 13.2.1). It happened when I moved lots of files out of a folder into the parent folder of the original folder, and then immediately double clicked to open one of those files. On the second try it opened. I figured it had to do with updating the location of those just moved files. Have you tried to simply restart your Mac?

File open problems in finder (Ventura 13.2.1)

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