Alphanumeric keyboard after restart

Hi guys,


Yesterday when I tried to use Face ID my Iphone 13 asked me to enter the passcode to enable face ID and then I am seeing alphanumeric keyboard on the lock screen. This is quite strange as I did not enable alphanumeric passcode and i did not change any settings.


I normally use my passcode several times a day so i remember the exact password, without a doubt. I tried to switch the keypad to 123 numerical keyboard and entered the correct passcode but the phone keeps on saying the passcode is incorrect. In the mean time I tried my old passcodes as well, but that caused the device to go into security lock mode. I can try my passcode again in 8 hours time, because of several "wrong attempts". Another option tried was restarting the device, however the issue stays the same. I didn’t change my passcode or any settings related to passcode or Face ID.


To make my situation a bit more complex: i don't have a back-up via iCloud & a computer does not recognize the phone as it needs to be "unlocked".


I do not want to erase all the contents on my iphone, since i then lose basically everything as of 2019. It is also strange that the phone does not show an erase option next to emergency call option. It looks like a bug in the system. Hope somebody here can help me & has the "golden" answer. I will transfer some money to the person who has got the solution how to fix this.


The picture is taken with my Ipad as I am unable to unlock my phone. Any help or suggestions would be much appreciated!!! Apple told me that they cannot help me with this...... nice service again!




iPhone 13, iOS 16

Posted on Feb 16, 2023 2:40 PM

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1 reply

Feb 18, 2023 2:19 PM in response to Gilbert1993

Hi Gilbert1993,


If you're unable to unlock the device with the request passcode the device will need to be restored. You can learn more here:


"Step 1: Make sure that you have a computer (Mac or PC)

Step 2: Turn off your iPhone

Step 3: Put your iPhone in recovery mode

Step 4: Restore your iPhone"


Here's a link to the full resource for you: If you forgot your iPhone passcode - Apple Support


Take care.


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Alphanumeric keyboard after restart

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