Genius results can't be updated right now. An unknown error occurred (0x80090302)

1. Turn off iCloud Music Library.
2. Turn off Genius.
3. Close iTunes.
4. Delete iTunes Library Genius.itdb from your iTunes folder, if found.
5. Open iTunes.
6. Turn on iCloud Music Library (which also turns on Genius).

tt2

Same error and around the same time frame as well. Older windows machine with iTunes install synced to Apple Music on iPhone. Worked perfectly up until last week. For years I've been able to add mp3s not available in Apple Music into my desktop iTunes then sync them to my iPhone instantly. Then add songs to my Apple Music Library and it would sync to my desktop iTunes in almost the same time.

I listen to music every day and enjoy the massive Apple Music library (paid subscription btw) but still appreciate those random, rare songs that I own and aren't available elsewhere. Having the freedom of both makes music listening enjoyable, especially when you hit shuffle.

Please help!

Okay I am glad I am not the only one! I've been having this problem for over a week now, when I try to access my icloud library I get this message, yet if I just update genius it works fine, so it must be an iCloud issue. I was starting to give up and couldn't find anything about this particular error until just now. Strangly I can still access my iCloud library on my iPhone, just not on my computer. I've tried every. single. thing. that people have recommended, signing out and signing back in, turning off icloud and turning it back on, creating a new iTunes library, it doesn't work, because when I try to turn it back on that is the problem, I can't even get it back on. In my main library I can still see all my music in iCloud, I just can't download or play it.

I solved mine 0x80090302 error by going windows 10 (from windows 8.1). symptoms basically the same:

1. error 0x80090302 the very moment once Genius finishes scanning and should start uploading data
2. exactly same happening on fresh _empty_ library
3. browsing store seems fine
4. Help -> Diagnostics network is all green
5. BUT Help -> iPhone/iPad/iPod topic throws error ("you are not connected to internet")

my really humble opinion is also towards some change on network stack / tls not backward compatible.

i'm fine with things going depretiated, or even if some generation os systems / client sw will be denied to connect (because of being build around broken / or unmaintained versions of dependencies), but is that much to expect at least some info - "we are patching our services network, it might break your archaic combo of OS/SW, if it happens, you are on your own - be smart - upgrade" ? definitelly better than leaving customers to waste days, weeks months by trying to figure out what is happening ?

my 2 cents Apple must be avare of this - they have reports / logs from their systems, right ?

Turning iCloud sync on, I get the same message. If I click sync in the activity button all of the 'cloud' icons pop-up next to my songs, then disappear and the error message shows up. At the tail end of the error message iTunes tries to switch from my Library to the Store. I tried turning Genius on and off...same error.

The genius feature probably needs to interact with the iTunes Store. Apple may have made a change that affects connections from older builds of iTunes. If you create a new empty iTunes library (hold down shift as you launch iTunes) are you able to turn on iCloud Music Library then?

You can also try holding down shift+ctrl when opening iTunes which opens it in its safe mode, and sometimes helps with odd issues.

tt2

Hello.

i have had the same problem as you and many others. After speaking to apple support, it is down to windows 7 or 8.1 not receiving updates anymore.

I went to the Microsoft page and downloaded Media Creation Tool, then you can download windows 10 for free and keep all your files stored on your laptop.

You will need storage requirements to be able to download windows 10

Now my icloud library updates and works great.

hope this helps

Lee

Hi turingtest2!

First of all, I'd really like to take a moment and thank you for all the help you've been over the years - I've read many of your support articles and guides, and you've really been a life-saver on more than one occasion. Thank you so much!

I'm having this same issue, and the steps you outlined above didn't help, I'm afraid. I even uninstalled iTunes and did a fresh install per your guide. Does it help at all to know that when this error message occurs as soon as I try to turn on the iCloud Music Library? It also happens as soon as I log in to iTunes when I've tried to log out and back in.

Another strange side effect, for me, is that iTunes switches to the "store" tab as soon as I launch it, instead of staying on the "library" tab as it has done for many years. I'm using iTunes 12.6.5.3 on a 64-bit Windows 7 machine.

Is there any chance that additional info makes you think of any other possible solutions? Either way, I really can't thank you enough for sharing all of your expertise with us all.

Same error here too. Randomly stopped syncing with the apple music library the night of 2/14. Everything I've downloaded a copy of still exists as a file on the PC, but can't do anything with them. When I try to enable the iCloud library, I can see all the songs pop up in the library list for a moment until this error comes in.

I've uninstalled/reinstalled, created new libraries, deleted genius files, etc, even tried a system restore to a point prior to when it stopped working, and nothing. But I can go to my other PC, enable the library, and everything is there. So there has to be something specific about this computer that is not cooperating. Win 7 32-bit (yes I know it's old but I haven't needed a new laptop in a while)

OK - so I may have made some headway …?

I rang Apple Support (got there through the app) and spoke to someone who ended up being very helpful. It took a while for the guy who took my call to grasp what I was talking about, but when he did, we seemed to make a bit of progress

Long story short, the error seems to be linked to Microsoft dumping Internet Explorer. This has generated some kind of glitch in iTunes/iCloud that is creating the problems we are all experiencing. I directed him to this thread and he must have done some other research as he eventually confirmed that this is something Apple is now tracking, and is compelled to address. No idea how long it’ll take, but he assured me that it’s a live issue and needs to be dealt with, as there’s a financial dimension to this. He said he’d update me … here’s hoping he does.

So I would say ringing them is deffo worthwhile - fingers crossed it can be sorted soon …

I'm having this same problem on Windows 7 Professional 64-bit with iTunes v12.10.11.2. The weird thing is that I can turn on iCloud Music Library and it will pull in all of my songs briefly with the dotted cloud symbol next to each one. After about 5 seconds it goes away and is replaced by the error message that Genius results can't be updated.

This is very frustrating and there's absolutely no reason I should have to update to Windows 10 just to get a smaller incremented version of iTunes (v12.12).

After reading the thread, you will notice it’s a windows problem Apple won’t fix.

Since most people here don’t want/can’t upgrade their OS or Pc, Here’s a solution that can help enjoy your music.

visit https://music.apple.com/ sign in and enjoy your music from web.

Hope that helps.

The date does line up-ish with the disabling of IE 11, although that's for Win 10.

I don't have any issues navigating to the store through iTunes. I've tried the new library trick, didn't work for the laptop. New library is actually how I checked it out on my desktop since I didn't want to chance messing up the main library. Safe mode had no luck either.

I can run Genius from non-Apple music songs that are on my hard drive with no problem.

I'm having this same exact problem. I've signed out and signed back in multiple times, exited out of iTunes and opened back up again, and the same thing happens. Also, in Preferences, every time I try to check the iCloud Music Library Box, the same thing happens and the box will remain unchecked. I have NO idea what is going on....

Me Also.. For me the problem happened around 05:00 on the morning of the 14 February, I was in the process of updating a Apple Music playlist on I-Tunes when suddenly the Genius Results error popped up! Again like you all its impossible to keep the ICloud checkbox ticked. Again I-phone ICloud updates working as normal. Im using Windows 8, My sister who has her I-Tunes on Windows 10 has no issues at all. (We both share the same Apple Music Subscription) its frustrating for me as many of my playlists contain Apple music which has dissapeared from I-Tunes due to this problem.