I was trying to update my iCloud music library via iTunes on my Windows PC. Past 2 months it was working good and past 1 day am facing the Genius results can't be updated right now. I tried to logout and login again but no luck and uninstalled the itunes and reinstalled again but same error. I have the large size playlist. So, please hep me and how to fix this issue?
Windows
OK - I don’t want to get anyone’s hopes up, but I seem to have made headway …
I rang Apple again today and spoke to two guys who seem to have unlocked the problem I’ve been having. Caveat: I upgraded to Windows 10 for free - plus I have the latest iTunes installed.
The Apple tech guy advised me to go to Edit then Preferences. A box popped up which showed that syncing with the cloud wasn’t ticked. This certainly wasn’t something I’d done - I can only assume that it somehow happened automatically. I ticked it again and suddenly my iCloud returned.
This seems to have fixed the issue I was having BUT [1] iTunes on my PC spent ages syncing with iCloud and in doing so randomly generated loads of duplicate tracks; [2] these then filled up my phone - it somehow changed the automatic downloads switch, which I know I set to ‘off’ … so I’m having to weed through the music on my phone, removing the downloaded tracks which should never have gone on there.
BUT (again!) I appear to be free of the problem … fingers crossed?!?!?
Having the same exact problem right now. Tried some fixes but doesn't work. I have a 10 year old laptop with Windows 7. I can't access the music I bought on my iPhone and it's frustrating :'(
PS the only difference is that I’m no longer getting the unknown error message - I can rip CDs but presumably there’s no iCloud connection, which is why ripped tracks won’t appear on my iPod …?
I did update to the latest iTunes, as well …
Exact same issue here, on Windows 8.1. Was working fine until very recently. Replying to add to the noise--hopefully it can be fixed. (Yes, I know MS no longer supports Win 8.1.)
Unfortunately for me, Apple Support has been a Black Hole.
Apple seem to be actively supporting three releases of macOS. If the machine you buy isn't capable of running at least Big Sur then you will fall behind very quickly.
tt2
Thanks for this, I did this to update to windows 10 and although it took a lifetime to install this, the iTunes update, and update iCloud music, it’s now all working again.
169868
If you are still running itunes 12.6 you are hosed. Interesting to see that what happened to me on my old Mac happened to the old windows users about the same time. Same error message. We have been left behind. I have been to the senior level of apple support and they without explicitly saying so which they apparently never do is that iTunes 12.6 is no longer supported / working with the cloud. Or in other words, honey it’s me, not you. The connection we had is no longer there for us. I have moved on. But if you upgrade your system all will be good with us again…
If you are running iTunes 12.6 you are hosed. Same error message on my old Mac, at about the same date. We have been left behind. Been to the senior level of Apple support and they confirmed without exactly saying so which they apparently rarely do that it is no longer supported. Update your geezer system and life will be good again, but it’s not going to work no matter what you try. The problem is not you, it is on their end.
Hey everybody,
I'm going to call Apple Support now, but I'm sure turingtest2 is correct - nothing's going to happen unless each of us calls them. It also may help to click the "me too" button at the top of this post, if you haven't already. Anything we can do to escalate this...don't take "you need to update iTunes" for an answer! (Politely, of course)
Genius results can't be updated right now. An unknown error occurred (0x80090302)
