Genius results can't be updated right now. An unknown error occurred (0x80090302)

I want to also note that this first happened to me on Tuesday night, but then I was able to restart my computer and for the rest of the night everything worked fine. Then on Wednesday when I opened iTunes I came across the same problem again so I tried to restart and shut down my computer, multiple times, only this time I couldn't get it to work like I did yesterday.

So I’ve visited my local Apple Store this morning and spoken to a guy that seemed to be clued up, they have a active iTunes working in the store on Windows 10, and I explained the situation regarding the iCloud not connecting and the genius message for over 2 weeks. He said that he himself was aware of the situation and asked if by any chance before this all happening had I downloaded and updated the latest IOS for iPhone via my computer. In fact only a few moments before I got the genius error message my iPhone SE had finished updating the latest update which was downloaded from ITunes, but the guy wasn’t certain this could be the issue. His recommendations were:

update to Windows 10 or purchase a whole new system if the laptop is more than 5 years old. Surely there must be a Fix for this available. Does anyone else have any updates

Ohh this is just a joke now, in the past 15 years of having I-Tunes I’ve not had any issues, now apart from the iCloud and genius errors it takes time to load I-Tunes as it says syncing library. Ok yes I’ve still got my many playlists on my I-Phone but for me it’s taken years of keeping my 40+ playlists up to date with both purchased items and Apple Music songs, obviously the purchased songs have remained in the playlists. For a dedicated Apple user for many years that has spend £££ with them and this happens. Please offer a fix on the issue

I’m having exactly the same problem. My PC is of a certain age but in no way an antique, and I’m getting the same message as other FMs - ‘an unknown error occurred (0x80090302)’. It won’t let me sync my iTunes library with my iPhone or iPod and nothing I do seems to remedy this. Help urgently required!

Hey everybody,

I'm going to call Apple Support now, but I'm sure turingtest2 is correct - nothing's going to happen unless each of us calls them. It also may help to click the "me too" button at the top of this post, if you haven't already. Anything we can do to escalate this...don't take "you need to update iTunes" for an answer! (Politely, of course)

just thought I'd mention that I tried to replicate the error message while on the phone just now and the error message has changed - now I'm getting "Genius results can't be updated right now. The service is temporarily unavailable". Anyone else notice this?

Just got off the phone with Apple Support. They don't believe there is an issue, and they basically said, "screw you, update your computer". Incredibly disappointing. Our only hope now is Apple.com/Feeback, but I wouldn't hold my breath.

The same error on my end. On the other laptop I entered a last week. It was good. Then I used a different laptop and entered my details. Then i was having this error. I did everything in this thread's options but still no good

I chatted with Support a couple days ago. Online chat, then they escalated to phone call. Having already done the suggestions in this thread and others, and specifically stating that, will get you through the script faster; I didn't really have to do anything aside from trying to connect one more time. End result was sent some logs to support for programming team to look at. Might get a call back soon, but obviously not a simple fix

It is a major issue on operating systems below windows 10 so the fix from apple Im sure will not be in the short term. It’s not just the genius/iCloud error, there’s a few issues that’s causing I-tunes to run slower than usual on the older windows systems. But I’m optimistic as a previous post said that the genius/iCloud issue is causing financial factors for Apple so hopefully the issues are rectified quickly for us all

Me too, spoke to Apple who were completely clueless as to what was happening, did the whole sign on sign off restart re-install and was supposed to be getting an update e-mail to see if it works again, yes never came !!!!

Just adding to the chorus. Facing the same issue. Thought it was the new phone I bought two weeks ago but have tried ever fix I could find online with no luck. I already miss not being able to add purchased CDs to my library on my laptop that I can access on my phone! Please fix this glitch.

I have tried downloading Windows 10 and am still experiencing the same problem. I tried ripping a track off a CD and it won’t show up on my iPod. So I’m not sure Windows 10 is the answer - unless I’ve done something wrong? (I went via the Microsoft website and followed all the instructions …)

When you updated to Windows 10 did you also update the version of ITunes to Windows 10 version? If you still running the problem version of ITunes you used on the earlier version than apparently the problem will transfer over unless ITunes is also updated.

I'm getting frustrated with the situation now as I don't see why we should upgrade to a new Windows version all for the this problem.

I think the real question is, is Apple going to fix this? Even when you update windows the issue still occurs, therefore it’s a iTunes problem. Apple needs to fix what happened because everything was working fine until. So it was affected manually.