Genius results can't be updated right now. An unknown error occurred (0x80090302)

Ohh this is just a joke now, in the past 15 years of having I-Tunes I’ve not had any issues, now apart from the iCloud and genius errors it takes time to load I-Tunes as it says syncing library. Ok yes I’ve still got my many playlists on my I-Phone but for me it’s taken years of keeping my 40+ playlists up to date with both purchased items and Apple Music songs, obviously the purchased songs have remained in the playlists. For a dedicated Apple user for many years that has spend £££ with them and this happens. Please offer a fix on the issue

I’m having exactly the same problem. My PC is of a certain age but in no way an antique, and I’m getting the same message as other FMs - ‘an unknown error occurred (0x80090302)’. It won’t let me sync my iTunes library with my iPhone or iPod and nothing I do seems to remedy this. Help urgently required!

just thought I'd mention that I tried to replicate the error message while on the phone just now and the error message has changed - now I'm getting "Genius results can't be updated right now. The service is temporarily unavailable". Anyone else notice this?

Just got off the phone with Apple Support. They don't believe there is an issue, and they basically said, "screw you, update your computer". Incredibly disappointing. Our only hope now is Apple.com/Feeback, but I wouldn't hold my breath.

The same error on my end. On the other laptop I entered a last week. It was good. Then I used a different laptop and entered my details. Then i was having this error. I did everything in this thread's options but still no good

Me too, spoke to Apple who were completely clueless as to what was happening, did the whole sign on sign off restart re-install and was supposed to be getting an update e-mail to see if it works again, yes never came !!!!

Just adding to the chorus. Facing the same issue. Thought it was the new phone I bought two weeks ago but have tried ever fix I could find online with no luck. I already miss not being able to add purchased CDs to my library on my laptop that I can access on my phone! Please fix this glitch.

I have tried downloading Windows 10 and am still experiencing the same problem. I tried ripping a track off a CD and it won’t show up on my iPod. So I’m not sure Windows 10 is the answer - unless I’ve done something wrong? (I went via the Microsoft website and followed all the instructions …)

I think the real question is, is Apple going to fix this? Even when you update windows the issue still occurs, therefore it’s a iTunes problem. Apple needs to fix what happened because everything was working fine until. So it was affected manually.

I'm having this same problem on Windows 7 Professional 64-bit with iTunes v12.10.11.2. The weird thing is that I can turn on iCloud Music Library and it will pull in all of my songs briefly with the dotted cloud symbol next to each one. After about 5 seconds it goes away and is replaced by the error message that Genius results can't be updated.

This is very frustrating and there's absolutely no reason I should have to update to Windows 10 just to get a smaller incremented version of iTunes (v12.12).

Just adding to the frustration. I use Apple Match and have 100's of live concerts at risk. I am at a loss as I had added a couple shows fine, three days later tried and have been getting the error ever since.

Updating to Windows 10 doesn’t work, even with the latest version of iTunes. I still have no contact with iCloud - the cloud symbol has totally vanished from my iTunes library and while I can rip tracks to iTunes on my computer, they won’t cross over to my other Apple devices. Something fundamental has gone wrong. I’m gonna try chasing them tomorrow and can but hope I get someone who will listen to me …

I personally have tried updating my version of Windows and haven't been able too. I'm probably not the only one either. So Apple really does need to come up with a solution for people like me who either are unable to update ot don't want to for whatever reason.

Hello there. i followed up all the thread. same problem here. i am running windows 7 Proffesion. exactly identical all issues you guys are facing. its really furstarting, hopefully a solution soon since im stuck with winds 7 on this computer which works very fine and not gonna throw it away. sadly all my music is stuck here and would have been great to merge with icloud

hope a solution come up

cheers.,,,

following up

I’m trying to update my iCloud music library so that I can access all my songs from all my devices. When I click on iTunes and preferences and click on iCloud music library, I get a message saying genius results can’t be updated right now. An unknown error occurred. I’ve been trying this for a few weeks and I keep getting the same message. Thanks.