iMac all of a sudden incredibly slow

Hi. I'm having some problems with my iMac. I don't know too much about computers, so I would like some help troubleshooting. I have an iMac 2017 that I use daily for music production and recording. A couple of weeks ago I started having some problems. Clicking pretty much anything results in a spinning wheel and a few minutes of waiting. Starting an app takes several minutes and begins with it telling me it's not responding. I use Logic Pro and it has a very difficult time playing my projects. Pressing play usually results in the project playing for a few seconds, then lagging, glitching, distorting and then stopping, showing me an error message. ''System Overload'' or ''Disk is too slow (Prepare)'' or something similar. Sometimes it can play through the project, but without any sound. I use an external audio interface and audio monitors and I thought that those might be part of the issue. But the problems remain even after disconnecting and turning them off.


I'm running macOS Monterey 12.6.3. I have lots of space left on my hard drive.


The strangest part, to me, is that there have been times where there are no problems whatsoever. Everything runs perfectly, like it should, for a few minutes or an hour, before the problems return. But most of the time, it's running incredibly slow. I have had this exact problem before, maybe a year ago, with the same computer. Then, I stopped using my computer completely, and after a few weeks everything was back to normal.


As you can imagine, it's quite frustrating. Please help, thanks! :)

iMac 27″ 5K, macOS 12.6

Posted on Feb 17, 2023 4:26 AM

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Posted on Feb 20, 2023 11:53 AM

The two very different drive speed results may mean your Fusion drive has "split." Apple's incarnation of a hybrid drive is a small blade SSD and a large conventional mech hard drive. They are linked by Apple's Fusion software to act as one. A healthy Fusion drive in a 2017 iMac should post write speeds of 600 to 1000MB/sec and the Read speeds should be 1500-2000MB/sec.


If the two drives lose their communication, very low drive speeds can result. Splits can happen in computers when overzealous servicing wipes the drive and the OS is reinstalled incorrectly


In the first EtreCheck run, the Writes are very bad but the reads are faster than an Fusion SSD should produce. That suggests to me that the Reads were tested only from the SSD which, if factory and not part of a Fusion system, can really do 2700MB/sec shown in the result.


Before doing anything I recommend you see this Apple article and use it to see if your drive is split. The way EtreCheck report your drives' descriptions could say they are not, but you can save a lot of time if that is all that is wrong.


How to fix a split Fusion Drive - Apple Support




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19 replies
Question marked as Top-ranking reply

Feb 20, 2023 11:53 AM in response to lage274

The two very different drive speed results may mean your Fusion drive has "split." Apple's incarnation of a hybrid drive is a small blade SSD and a large conventional mech hard drive. They are linked by Apple's Fusion software to act as one. A healthy Fusion drive in a 2017 iMac should post write speeds of 600 to 1000MB/sec and the Read speeds should be 1500-2000MB/sec.


If the two drives lose their communication, very low drive speeds can result. Splits can happen in computers when overzealous servicing wipes the drive and the OS is reinstalled incorrectly


In the first EtreCheck run, the Writes are very bad but the reads are faster than an Fusion SSD should produce. That suggests to me that the Reads were tested only from the SSD which, if factory and not part of a Fusion system, can really do 2700MB/sec shown in the result.


Before doing anything I recommend you see this Apple article and use it to see if your drive is split. The way EtreCheck report your drives' descriptions could say they are not, but you can save a lot of time if that is all that is wrong.


How to fix a split Fusion Drive - Apple Support




Feb 21, 2023 12:44 AM in response to lage274

This is triggering the failing drive alert:

Performance:
System Load: 1.70 (1 min ago) 1.58 (5 min ago) 1.34 (15 min ago)
Nominal I/O usage: 0.45 MB/s
File system: 119.27 seconds
Write speed: 12 MB/s 👈
Read speed: 83 MB/s 👈

Those performance metrics should be closer to ~800MB/s, at least.


Your Fusion Drive is not split, as indicated by:

Drives:
disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes)
...
disk0s2 [APFS Fusion Drive] 121.02 GB
....

disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM)
...
disk1s2 [APFS Fusion Drive] 2.00 TB
...


I see you've recently made a Time Machine backup of your Mac. That's good!


Moving forward, there are essentially two options:


    1. Service - An Apple Store can service your Mac and repair the Fusion Drive. Get started here: Mac Repair & Service - Apple Support.
    2. Use an external SSD as your startup disk - You can bypass the internal failing Fusion Drive by operating your Mac from an external solid state drive (SSD). The external SSD will become your permanent startup disk. To learn more, see Use an external SSD as your startup disk … - Apple Community.


Jack

Feb 20, 2023 8:58 AM in response to lage274

As far as CMM is concerned you can check to see if you've removed all of the supporting files by downloading and running the shareware app Find Any File to search for any files with the application's or the developer's name in the file name.  For CMM software you'd do the following search(es): 


1 - Name contains cleanmymac

2 - Name contains macpaw


Any files that are found can be dragged from the search results window to the Desktop or Trash bin in the Dock for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.  


We're not suggestion to just use an external SSD to add files to and work from but to clone your boot drive to the SSD with Carbon Copy Cloner , and then boot and run from the external SSD.


Get one of the drives suggested by BDAqua from OWC, format it APFS with GUID and then clone with CCC.


For your model contact OWC's customer support and get their recommendation for the SSD model that would best suit your iMac model, workflow requirements and budget.  They may have additional models other than those already mentioned.

Feb 20, 2023 2:46 AM in response to lage274

Gulp... Failing hard drive - This computer has a hard drive that appears to be failing.


Double GULP!!! No Time Machine backup - Time Machine backup not found.


Need to delete this file...


~/Library/LaunchAgents/com.BlueStacks.AppPlayer.Updater.plist


But you really need a Backup ASAP, get an ectenal drive...


Why does it say...


2023-02-17 16:51:10 CleanMyMac X Crash (2 times)


Feb 17, 2023 2:22 PM in response to lage274

Good work.


Delete these files & restart...

~/Library/LaunchAgents/com.epicgames.launcher.plist

~/Library/LaunchAgents/com.epicgames.launcher.plist

~ tilde indicates your user library folder

Apple hid the Users' Library folders...


Method 1:

1 From the Finder, select the Go menu at top of the screen, and choose Go to Folder.

2 In the window that opens, enter ~/Library, and click Go.


Uninstall CleanMyMac per their directions , then run etrecheck again to see what chaff it left...

On CMM…

https://discussions.apple.com/thread/254569424?answerId=258549786022#258549786022

mystery startup items - Apple Community

iMac running slow, several apps unrespons… - Apple Community

MBP won't wake from sleep Sierra 10.12.6.… - Apple Community

Boot iMac from external SSD, what happens… - Apple Community

Unable to make any changes to contacts on… - Apple Community



Feb 20, 2023 3:53 AM in response to lage274

You'll want the Drive Formatted MacOS Extended or APFS, unless you need to sharethe drive with Windows®, in which case you'd want ExFAT


Fastest...

OWC Envoy Pro SX - Thunderbolt Bus-Powered Portable SSD (macsales.com)


Cheaper...

OWC Mercury Elite Pro (macsales.com)


Sorry I see CleanMyMac crashed on the 17th... time flies.


How to format a drive on a Mac | Macworld


Do you have a Time Machine backup to Restore to/from?


https://eshop.macsales.com/blog/32972-time-machine-what-it-is-how-it-works-and-how-to-use-it-with-your-mac/


Thanks to John Galt…


Time Machine is not an archival system. It guarantees an absolute minimum of one and only one complete restorable system backup. Anything more than that is "nice to have" but not guaranteed


Or my preference... Carbon Copy Cloner...


http://www.bombich.com/software/ccc.html

Feb 20, 2023 3:29 AM in response to BDAqua

I used the uninstaller feature on Cleanmymac to uninstall it. I followed the instructions on their website. Do you have any idea how I completely remove those files?


Buying an external harddrive. Will any work? I read somewhere about reformatting, FAT32, NTFS. I don't know much at all about that stuff. Are there any certain specifications I need for an external drive, or will any work?

Thanks.

Feb 20, 2023 12:09 PM in response to Old Toad

Hi. Thanks for your reply. What is Carbon Copy Cloner? How is it different to Time Machine? I have today used an external drive to do a backup with Time Machine, which seemed to work fine.

This may be a stupid question, but is it possible to purchase an SSD and use it to run my computer? OS and all? Not using the built in hard drive at all? Is that what you are suggesting? Thanks.

Feb 20, 2023 12:52 PM in response to Allan Jones

An update. I used Find Any File and it found some files under 'cleanmymac' and 'macpaw'. I have deleted them. I tried downloading DriveDX, but something about the website is not working. When pressing 'Free Download', it gives me an error message and won't load.

I then ran EtreCheck again. This time, under 'Major Issues', it did not say that something was wrong with my drive, as it had done previously. It did however suggest that the 'system has experienced kernel panics'. What are kernel panics? Is it helpful if I attach this new report? Thanks for all your help.

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iMac all of a sudden incredibly slow

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