Working on an old iMac (2011-2013) and keyboard and mouse will no longer respond.
It may not be related but there is a white square with question mark at the end of the Enter Password field.
Any help/suggestions/direction would be appreciated.
iMac
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
Then it may have failed. Due to its age (13 years old now) it is considered quite obsolete, I would recommend not spending any time on it and consider replacing it. You can get it recycled at no charge by contacting Apple Recycling Programs
Thank you! I should have added that the machine is frozen at the login screen.
I can't get into the computer at all because I cannot enter the password.
The machine will not respond to the USB or BT keyboard.
2011 iMac No Input Response
