when I am trying to allow a purchase on my child’s iPhone with Family Share it prompts me verify the credit card. A verification code is sent to my phone and I enter it on my child’s phone but it will not let me select the blue ‘verify’ button on the top right, only the back option will work. Any suggestions? Apple Pay works just fine on my phone so I know the card info is correct.
So after contacting support and spending a couple hours on 2 calls, we were finally able to get it working. The solution appears to be one of the following:
1 - Log out of the child account on that phone, reboot, log back in and it reset everything to allow it to work
or
2 - You cannot get it to verify when processing through the game app, you have to go through Setting/AppleID/Payments and Shipping and verify it directly through there. Then go to the app and purchase works just fine.
Hope this helps anyone that might have a similar issue.
Mark
I was eventually able to fix this. I believe I removed everything and started over. I removed the permissions on my kids’ phones first. Then I deleted everything in my wallet and any credit card I had attached to my phone. Then I re-added just one credit card on my phone. Then setup permissions again on my kids’ phones for that one card. Then after a week, added 1-2 more cards on my phone but kept the primary card the one that is attached to my kids’ phones. Been fine for months so far.
I had this same problem! I needed to turn off the rotation lock. When I had it horizontal it didn't work but when the screen was vertical it did work. Although it took a minute longer to turn than it usually did, but I did get it eventually. Hope this helps someone!
Had the same issue. Try turning on ask to buy. You will have to enter your Apple ID to approve the purchase and then it will still request the verification code, only this time it works when you tap verify.
Thank you for sharing your experience. We were able to go into child’s settings and payment/shipping and verify there and then it worked in the app. Thank you!!!
Try resetting the passcode or changing it. Turn off restrictions temporarily. Also try to erase payment method from your account, wait one minute and then re add it
You are a lifesaver! This worked for me. Turned off Purchase Sharing under the Family organizer’s Apple ID and turned it back on. Everyone can now download from the App Store
I had to the same issue for my daughter and what we did was delete one of the two payment methods we had and it worked, hope this helps~
Also make sure that you have competed the “finish setting up ipad” under Settings.
Have you tried adding money to their devices either via Apple Cash or Apple gift card? That may work.
Thanks for the response. I have verified my payment info and Apple Pay works on my phone. On my daughters phone it says I must verify a payment method. It sends a code to my phone and I enter it on hers. The ‘verify’ option changes from grey to blue but it won’t let me press it to accept the code. Any suggestions?
Thanks for the suggestions. I have already tried those and everything else I can think of and have now turned it over to Apple Support. They are researching the problem and will get back with me this afternoon. They were not able to fix the issue during our initial call. I will update if they are able to resolve this for me. Thanks!
I’m having the same problem on my eight year old iPad. It shows all the payment methods and says they need verification but won’t allow me to verify any of them. Says if you can’t verify any payment methods contact your family organizer but I can’t seem to get it to work. I have erased the iPad and re-downloaded everything from the iCloud. I’m able to purchase things and games but I can’t download anything from the App Store on my eight year olds iPad. Please help
I am having the exact same issue. My 8 year old want an in app purchase. 1) i do not get the notifications for approval. 2) if i turn purchase approval required off, her ipad says verify payment method but i cannot click on anything to do that on her ipad (‘contact family organizer’). Payment methods on my phone have all been updated. I rebooted several times… please somebody help ‘cause i am desperate.
Appreciate the help but I have the opposite problem. I can make in app purchases on my kids iPad but I can’t download any new or kid apps from the App Store. I have tried everything, including erasing iPad and reinstalling from iCloud.
Hi,
thank you so much for trying to help me with this. It’s been two days of **** now… if i try to go thru settings like you suggested, i cannot verify payment method on her ipad, i cannot even click on the cards that are shown with ‘verify’ next to it. ‘Contact family organizer’… it says. On my phone everything has been verified so i’m clueless on what more i can try. I was thinking of taking her out of the ‘family’ and adding her back in but then i would have to create a new account apparently and i do not want to do that. Please help anybody??? 🙏🏻
Verify purchase on child account
