Health app won’t connect to my hospital records since doing the 16.3.1 update help

Health app won’t connect to my hospital records since doing the 16.3.1 update help

I use my hospitals medical records connected via the health app so I can see my blood results etc.


since doing the apple 16.3.1 update it now just says cant connect and won’t work


tried to delete it and re install and it will not work


can anyone help me please?


I am under 2 hospitals and both are doing the same thing so it’s not the hospitals issue it’s an apple issue

iPhone 14 Pro, iOS 16

Posted on Feb 19, 2023 1:32 PM

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Feb 21, 2023 9:06 AM in response to Mzmaymk36

Hi Mzmaymk36,


Thank you for participating in the Apple Support Communities. We understand the Health app won't connect to your medical records since the latest update. Just to confirm, are these the steps you're following? View health records on your iPhone or iPod touch.


"Add your health records

  1. Open the Health app and tap the Summary tab. 
  2. Tap your profile picture  in the upper-right corner.
  3. Under Features, tap Health Records, then tap Get Started. To add another provider, scroll down to Features, then tap Add Account.
  4. You're prompted to allow the Health app to use your location to find hospitals and health networks near you. Choose either Allow Once, Allow While Using App, or Don't Allow.
  5. Search for your hospital or network, then tap it.
  6. Under Available To Connect, choose an option. 
  7. Sign in to your healthcare provider's website or app. You might be asked to save your password.
  8. Wait for your records to update. It might take a minute for your information to appear. 
  9. Repeat these steps for each supported provider.

After you add an institution, the Health app automatically updates your health records periodically. If there's an issue with your health records, contact your provider. 

View your health records

  1. Open the Health app, then tap the Browse tab.
  2. Under Health Records, tap a category.
  3. Tap an item to see more information about it."


If those steps aren't working, Contact Apple Support for further assistance.


Take care.



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Health app won’t connect to my hospital records since doing the 16.3.1 update help

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