Can’t use gift card until I verify one source of payment, though when I go to it won’t allow me to edit nor delete anything.

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Can’t use gift card until I verify one source of payment, though when I go to it won’t allow me to edit nor delete anything.

I’ve been trying to buy something with a gift card I received for the play store. I went to use it when it tells me to verify one source of payment. The card I had linked expired, so I went to change it..though when I edit the information, it says it cannot be edited. I’ve tried googling and researching how to fix this but it won’t let me do anything. I even added the card again (the expired version isn’t popping up in my Apple wallet,) but when I go to buy what I want the old one is the only one showing. (I wasn’t sure what category to list this to..help?)

iPhone 13 Pro, iOS 16

Posted on Feb 19, 2023 2:42 PM

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Answer 1

Rob_H1

Community Specialist

Feb 21, 2023 10:30 AM in response to Hailey_179

Hello Hailey_179,

Welcome to Apple Support Communities! It sounds like you need help with payment methods. We completely understand why you'd reach out, and are happy to help.

The following article has some information that may help you resolve this issue. Let's try editing the payment method in the App Store.

Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.

Apple ID payment information - change.

Please have a look and let us know if this helps!

Cheers!

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Can’t use gift card until I verify one source of payment, though when I go to it won’t allow me to edit nor delete anything.

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