I cannot see faces on FaceTime-only initials
i cannot see other person on FaceTime only initials and my face
iPhone XR, iOS 16
i cannot see other person on FaceTime only initials and my face
iPhone XR, iOS 16
Hi there AdaSunshine3,
Thank you for posting to Apple Support Communities.
We understand that FaceTime is not working as expected on your iPhone. We recommend making sure that your iPhone is up-to-date with the latest version of iOS. Before updating, we recommend backing up your iPhone first. These articles can be of help. When you back up, you can back up using a Mac or PC rather than iCloud if you choose.
Update iOS on iPhone - Apple Support
Back up iPhone - Apple Support
"Use a fast connection to avoid sound quality issues with FaceTime
If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:
Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection."
"If you still need help
If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
If you're still having an issue, we recommend contacting Apple Support for additional assistance: Contact Apple Support
Take care
Hi there AdaSunshine3,
Thank you for posting to Apple Support Communities.
We understand that FaceTime is not working as expected on your iPhone. We recommend making sure that your iPhone is up-to-date with the latest version of iOS. Before updating, we recommend backing up your iPhone first. These articles can be of help. When you back up, you can back up using a Mac or PC rather than iCloud if you choose.
Update iOS on iPhone - Apple Support
Back up iPhone - Apple Support
"Use a fast connection to avoid sound quality issues with FaceTime
If your cellular connection or Wi-Fi network runs slowly, or other users stream audio or video on the same Wi-Fi network, you might have these issues:
Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection. If you use Wi-Fi, FaceTime requires a broadband connection."
"If you still need help
If none of the above reasons apply to you, and you still can't make or receive FaceTime calls, follow these steps:
If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
If you're still having an issue, we recommend contacting Apple Support for additional assistance: Contact Apple Support
Take care
I cannot see faces on FaceTime-only initials