HP Officejet 7612 issue...

brainnearlydead wrote:

The above printer/scanner has not worked as a print due to - print head missing or cannot be found issue- but scanner worked.... or should I say did work!

Took scanner to neighbours who runs Windows, it worked no problem, as he is a very knowledgable tech person, he came around in an attempt to find out why it won't work whilst connected to my Mac. All attempts failed, although throwing up some strange things!

One possibility was to upgrade 'firmware', from HP, message received 'Apple will not allow download, cannot check for malicious software. Why? Is this the issue?

Printer/scanner can find ink supply,Picking up USB connection, connection status 'active', serial number found, name found, Installation status 'not installed'!!!

Attempted USB/Ethernet/Wi-fi connections without any scanning taking place.

Any ideas anyone?

Thanks

Solve printing problems on Mac

Solve printing problems on Mac - Apple Support

ref: About AirPrint - Apple Support

brainnearlydead wrote:

After spending time going through suggested help without success, provided telephone contact for assistance from HP Technical support who advised their system shows that HP Smart (ver 14.2.1) is not compatible with Apple mac OS Ventura 13.1. Advised by them that Apple would need to provide an update to their software to allow this to work.

Attempted to upgrade to HP Smart Easy Start - 6, received:-

https://discussions.apple.com/content/attachment/a10c667d-93c7-4b60-b811-67b4373922a8

HP Service gave advice on a way around this, using USB connection, Scanner worked!

Although unable to use Wireless or Ethernet connectivity, which is a shame as printer/scanner is in a different room to iMac...Wireless previously worked OK.

So how to get a software fix?

I have never been able to get my HP 8620 to work wirelessly. I have never had an issue with the cable connection.

My way forward is to use what works.

You can see if there is old driver...to resolve you issue.

If you can't find an updated driver for your printer give the open-source, free Gutenprint driver a try.

http://gimp-print.sourceforge.net/MacOSX.php

or

Vuescan drivers

https://www.hamrick.com/purchase-vuescan.html

brainnearlydead wrote:

Yeah I agree, I'll have to use cable which means lifting this heavy printer/scanner from one room to another to use, which is a pain

well if that is the best you can figure out for your work flow.. I think I would buy a new printer or hire an office designer with some creative insights 😉

your HP Officejet 7612 is a 2016 Vintage.