My Mother got her iPhone stolen and she forgot her Apple ID so she can sign-in on her new iPhone. We tried to reset the Apple ID password, But Apple is asking to enter her recovery key, but my mom does not know it either. Any one knows how to reset the password without a Recovery Key?
From: How to generate a recovery key - Apple Support
- If you forget your Apple ID password [and don't know your recovery key], you can try to regain access using your trusted device protected by a passcode.
- When you generate a recovery key, you can't use account recovery.
- "Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently."
From: How to generate a recovery key - Apple Support
- If you forget your Apple ID password [and don't know your recovery key], you can try to regain access using your trusted device protected by a passcode.
- When you generate a recovery key, you can't use account recovery.
- "Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently."
1.
Has she forgotten her Apple ID?, Check your Apple ID via your email box, see this Apple article: If you forgot your Apple ID -> If you forgot your Apple ID email address or phone number - Apple Support
OR see -> Having trouble signing in? -> https://iforgot.apple.com/password/verify/appleid
See also -> If you can't connect or sign in to iCloud -> If you can't connect or sign in to iCloud - Apple Support
2.
You can help your mom, see -> Help a friend or family member as their account recovery contact -> Help a friend or family member as their account recovery contact - Apple Support (IN)
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Requirements to be a recovery contact
An account recovery contact can help make sure that you always have access to your account, even if you forgot your Apple ID password or device passcode.
An account recovery contact is someone who can verify your identity and help you regain access to your account and all of your data if you ever get locked out.
See -> How to generate a recovery key -> How to generate a recovery key
FYI: Make a screenshot or write down the recovery key and keep it in a safe place.
If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
Thank you for the info! I really appreciate it.
She has her Apple ID username, but forgot her password.
Apple ID Recovery without Recovery Key Number nor Password
