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Hi my face ID stopped working. I've updated the new software, I've reset my settings, I've reset my face ID. I restarted my phone and it's still saying "move iPhone a little lower. Nothing is blocking the sensors or my face. I have an iPhone 13 Pro Max.
iPhone 13 Pro Max
Hello,
Apple has several documents helping you with Face ID.
This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the first 8 don't solve the issue then use #9, contact Apple.
How to set up and use Face ID is described in this support article --> Use Face ID on your iPhone or iPad Pro - Apple Support
Hello,
Apple has several documents helping you with Face ID.
This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the first 8 don't solve the issue then use #9, contact Apple.
How to set up and use Face ID is described in this support article --> Use Face ID on your iPhone or iPad Pro - Apple Support
Face ID stopped working
