Apple Remote Desktop with black screen

when we try to reach some Mac mini (M1 2020) with MacOS11 over ARD or VNC, it takes a very long time ans then we've only got a black screen (sometimes we can see the Mouse cursor).

on some other Mac's with the same configuration it works without any problems.

Mac mini 2018 or later

Posted on Feb 22, 2023 7:09 AM

Similar questions

Apple remote desktop crashes since latest update Has anyone seen this themselves and/or solved it? I have ARD 3.98 (updated by the App Store a week or so ago) and on my MacBook Pro updated to Sequoia 15.2 it now crashes immediately upon launch. I've tried deleting and re-downloading the app to no effect. If I open it in Rosetta, it goes far enough to see the main window open for a split second before crashing.
1402 3
Apple Remote Desktop 3.9 macOS Ventura 13.3.1 Apple Remote Desktop (ARD) 3.9.6 MacBook Pro 13" Apple Remote Desktop Client 3.9.8 iMac 24" It seems ARD cannot start Observing or Controlling ARD client. Client appears as Bonjour client in Remote Desktop. The error window says "Connection failed to <computer name>, Unable to communicate with <computer name>". Firewall allows ARDAgent (in fact connection fails with or without firewall). ARD can for example remote execute Unix commands on client. Local area network, Wi-Fi.
2206 1
Apple Remote Desktop locks the screen on connecting (and can't unlock) Hi, I recently upgraded a Mac Mini M1 to OS Sonoma 14.3. I was using this Mac Mini without a monitor and always connected to it using apple remote desktop. However, when I connect now (from a Macbook Pro M2, Sonoma 14.2, latest version of ARD) the mac mini immediately shows a locked screen (see screenshot attached) which I can't unlock via ARD. (this lock fades in and out for a few seconds - after that it's just a dark grey - back screen that I can't get past) When I hook up the Mac Mini to a monitor, when connecting via ARD, I can see the Mac Mini disconnects from the monitor (which says no signal, as if I where to unplug the HDMI cable). As soon as I break the ARD connection, the monitor receives signal again. I've tried a couple of things such as removing remote management and turning it back on again, trying with the screen sharing setting on & off, ran a reset screensharing command on the cli, rebooting both host & client a couple of times. Any help would be greatly appreciated. Best regards
3669 4

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Remote Desktop with black screen

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up