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Apple TV Remote Not Working With Netflix

Hi for the past couple of weeks, my remote won’t work with Netflix. I can scroll with the touchpad at all. I have closed the app, reinstalled it, restarted the apple box, checked for updates. But still no joy.. it works fine outside of netflix on other apps. Please can someone help?


thank you.



Posted on Feb 23, 2023 9:49 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 23, 2023 11:30 AM

If the issue only occurs with Netflix then there is an issue with the Netflix app. My suggestion is:


  1. Ensure TV OS is up-to-date on your Apple TV device.
  2. If 1 fails to fix the issue, then uninstall the Netflix app.
  3. Restart the Apple TV
  4. Re-Install the Netflix app and test.
  5. If the issue persists, please contact Netflix for support on their app.
3 replies
Question marked as Top-ranking reply

Feb 23, 2023 11:30 AM in response to nrt5887

If the issue only occurs with Netflix then there is an issue with the Netflix app. My suggestion is:


  1. Ensure TV OS is up-to-date on your Apple TV device.
  2. If 1 fails to fix the issue, then uninstall the Netflix app.
  3. Restart the Apple TV
  4. Re-Install the Netflix app and test.
  5. If the issue persists, please contact Netflix for support on their app.

Apple TV Remote Not Working With Netflix

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