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iPhone 14 Pro 16.2 updated on phone and now phone doesn’t work

My son’s phone doesn’t work since the recent update. You can see his main screen, but it’s dim. Phone vibrates when a call comes in, but unable to answer. Can’t turn off phone. Can’t see any texts or who is calling. This recent update is a known problem. How do I resolve this issue?

iPhone 7 Plus, iOS 12

Posted on Feb 23, 2023 9:40 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 23, 2023 9:43 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

4 replies
Question marked as Top-ranking reply

Feb 23, 2023 9:43 PM in response to Francoisemom

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

iPhone 14 Pro 16.2 updated on phone and now phone doesn’t work

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