Error when converting HEIC image to jpeg using "quick actions"

I was always able convert like this, but recently it keeps giving the error of "There was a problem running the action".


Any advice?

iMac Pro

Posted on Feb 24, 2023 7:40 AM

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Posted on Mar 13, 2023 3:09 AM

Update on this – we contacted Apple support, after some experimentation we identified that Quick Actions did not work when logged in as our main user profile, but did work on the same computers while logged in using a different user name.


Our assumption (unverified) is that after the upgrade to Ventura 13.2.1, some user profiles were affected by an unknown issue that prevented Quick Actions working.


To resolve, Apple advised (after first checking we had complete and up-to-date file back-ups) that we reset the entire computer, then create fresh user profiles.


We've done this and now all Quick Actions work ok. Hope this is helpful to anyone else who experiences the same issue.

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Error when converting HEIC image to jpeg using "quick actions"

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